Baptist Jacksonville - Patient & Visitor Information

  • Visiting Hours

    Most areas of the hospital have open visiting hours and we encourage friends and family to visit our patients often. Generally, we request that there be only two visitors in a room at any one time. Family areas are provided throughout the hospital. If the patient is in intensive care or coronary care, please consult with the care team for the best time to visit.

    Directions: Directions

    Parking: Parking

    After 8:00 pm, please check in with security to obtain a visitor’s pass when you enter the hospital.

  • Interpreting Services

    We are committed to meeting the communication needs of our patients and their families and guests. If you have any questions about obtaining communication assistance, including obtaining qualified interpreters, please contact our coordinator of Interpreting Services by phone or email.

    • Foreign Language Interpretation
    • Sign Language Interpretation
    • Communication Aids
    • Communication Equipment
  • Patient Relations

    If you have any questions or concerns during your stay, your care team is happy to help, and our Patient Relations Department provides the following services to our patients, families and visitors:

    • Respond to patient’s needs, requests and concerns as appropriate
    • Provide hotel contact information for family members requiring accommodations
    • Address complaints or problem or refer them to the appropriate hospital staff
    • Aid in resolving conflicts, and act as an intermediary among patients, families and staff

    Phone:
    904.202.2248

    Hours:8:00am to 5:00pm
    Mon - Fri

    Messages:Messages left after hours will be returned the next business day.

  • Discharge Planning

    When it’s time for a patient to go home, a Social Worker is available to help answer questions, make follow-up care arrangements, and alleviate any fear or stress dealing with an illness. Services include:

    • Discharge planning
    • Home health service arrangements
    • Counseling
    • Obtaining medical equipment
    • Community services
    • Transportation
    • Referrals

    Phone:
    904.202.1319

    Hours:
    8:00am to 4:30pm
    Monday through Friday

    After hours:
    Please ask your nurse to contact the on call social worker.

  • Pastoral Care and Chapel

    Our chaplains are available 24 hours a day for your spiritual support. Chaplains are assigned to all hospital units and respond to emergencies, requests and make routine rounds.

    A non-denominational prayer service is held at noon on Wednesday and Sunday in the Chapel. Catholic Mass is celebrated at noon Thursday in the Chapel.

    The Chaplain’s office is located on the third floor of the Howard Building, Suite 308. Call our Pastoral Care office (202-2828) or ask your nurse to arrange a visit.

    The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.

    For additional information regarding pastoral care within Baptist Health, go to pastoral-care

    904.202.2828

    The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.

  • Library for Healing

    Health and healing involve the body, mind, spirit and relaxation. Our library offers a range of materials to help you learn about health and the healing process. Children under 12 must be accompanied by an adult.

    • Health information assistance
    • Breast cancer resources
    • Books and magazines
    • Photocopier
    • Computers with Internet access
    • Healing music CD’s and players

    904.202.4325

    8:30 am to 4:00 pm, Mon-Fri
    1st floor,. Adult Tower

  • Get Well Gift Shop

    Call to have a gift delivered to a patient’s room! We carry the following merchandise:

    • Floral arrangements
    • Balloons
    • Baskets
    • Plush Animals
    • Cards
    • Toys & Games
    • Books and Magazines
    • Inspirational Gifts
    • Willow tree

    904.202.3102

    7:15 am to 6:00 pm, Mon-Fri
    12:00 pm to 4:00 pm, Sat

    1st Floor, Adult Tower

    Visa, MasterCard

  • New Mother and Baby Gift Shop

    Call to have a gift delivered to a patient’s room! We carry the following merchandise:

    • Floral arrangements
    • Balloons
    • Baskets
    • Plush toys
    • Cards
    • Toys & Games
    • Books and Magazines
    • Inspirational Gifts
    • Willow tree

    904.202.1204

    7:15 am to 6:00 pm, Mon-Fri
    12:00 pm to 4:00 pm, Sat

    1st Floor, Adult Tower

    Visa, MasterCard

  • Room Amenities

    Each room has the following amenities:

    • WiFi throughout the downtown campus (free)
    • Cable television (check out our TV Channel Guide)
    • Patients may receive calls between 7:00 am and 10:00 pm. Only emergency calls will be accepted after hours. Patients may disconnect their phone for rest. Cellular phones should be turned off in patient care areas.

    WiFi Support:
    904.202.2570

    Outside Calls:
    904.202.2661
    Ask for the patient by name

  • Medical Ethics Committee

    This interdisciplinary committee offers guidance to families, providers and treatment teams who are trying to reach an agreement about the best way to care for a patient, helping to provide clarity in cases where difficult ethical issues arise. Consult the Medical Ethics committee when:

    • The patient’s treatment goals are unclear.
    • There is uncertainty surrounding the decision-making roles of the patient, family, providers and the treatment team.
    • The patient, family, providers or the treatment team needs help resolving a conflict.

    904.202.1341

    Contact a Patient Advocate to request an ethics consult

  • Food Service

    Top of the Tower Cafeteria

    Serving a full breakfast, lunch entrees, salad bar, and grill

    Current Menu

    Location:
    Tower Building, 8th floor

    Breakfast:
    6:00 am - 10:00 am, Mon-Fri

    Lunch:
    11:00 am - 2:00 pm, Mon-Fri

    Jazzman’s Café and Bakery

    Specialty coffee drinks, juice, pastries, sandwiches, salads (2 locations)

    Location 1:
    Adult Tower, 1st Floor

    Hours:
    7:00 am - 7:00 pm, Mon-Fri

    Location 2:
    Baptist Heart Hospital, 2nd Floor

    Hours:
    7:00 am - 3:00 pm, Mon-Fri

    Rainbow Deli & Grille

    During the week, we feature a lunch menu with deli, grill and salads. We serve breakfast on Saturdays and Sundays featuring a full breakfast menu in addition to the lunch menu.

    Current Menu

    Location:
    Howard Building, 1st floor

    Breakfast:
    7:00 am - 10:30 am, Mon-Fri

    Lunch:
    10:30 am - 4:00 pm, Mon-Fri

    Chick-fil-A

    We use fresh quality ingredients. Our salads and wraps are freshly prepared, the lemon juice for our Lemonade is freshly squeezed, and we even chop our own cabbage and carrots for our Cole Slaw and Carrot and Raisin Salad. We also apply the same fresh approach to our chicken. All of our chicken is freshly breaded.

    Location:
    Howard Building, 1st floor

    Breakfast:
    7:00 am - 10:30 am, Mon-Fri

    Lunch:
    10:30 am - 4:00 pm, Mon-Fri

    Vending Machines

    Our vending machines feature a variety of traditional and healthy snacks and drinks.

    • P2 Parking Garage Hospital Entrance - 1st Floor (near double glass doors)
    • Adult Tower - 1st Floor (behind the Gift Shop in the patio area)
    • Intensive Care (ICU) Waiting Room – Adult Tower - 4th Floor
    • Emergency Room Waiting Area - Heart Hospital - 1st Floor
    • Wolfson Children's Hospital - 2nd Floor Waiting Area
    • Wolfson Children's Hospital - 3rd Floor (near the kitchen)
    • Wolfson Children's Hospital - 4th Floor
    • OB Waiting Area - Pavilion Building - 2nd Floor
    • Baptist Outpatient Center - 1st Floor

    Vending:
    The machines accept both bills and change.

  • US Mail Boxes

      There are two mailboxes to choose from:

    • Main Hospital Entrance (off Prudential Drive)
    • Pavilion Building Entrance (near Valet Parking)

    Pickup: Monday-Saturday at 1:45 pm

    Pickup: Monday-Saturday at 1:50 pm

  • ATM Machines

    • Bank of America ATM Machine

    Location:: Howard Building, 1st Floor
    (across from Chick-fil-A)