Most areas of the hospital have open visiting hours and we encourage friends and family to visit our patients often. Generally, we request that there be only two visitors in a room at any one time. Family areas are provided throughout the hospital. If the patient is in intensive care or coronary care, please consult with the care team for the best time to visit.
After 8:00 pm, please check in with security to obtain a visitor’s pass when you enter the hospital.
We are committed to meeting the communication needs of our patients and their families and guests. If you have any questions about obtaining communication assistance, including obtaining qualified interpreters, please contact our coordinator of Interpreting Services by phone or email.
Brochure: Can we help you communicate?(PDF)
Brochure: Podemos ayudarle a comunicarse con nosotros?(PDF)
If you have any questions or concerns during your stay, your care team is happy to help, and our Patient Relations Department provides the following services to our patients, families and visitors:
Hours:8:00am to 5:00pmMon - Fri
Messages:Messages left after hours will be returned the next business day.
When it’s time for a patient to go home, a Social Worker is available to help answer questions, make follow-up care arrangements, and alleviate any fear or stress dealing with an illness. Services include:
8:00am to 4:30pmMonday through Friday
Please ask your nurse to contact the on call social worker.
Our chaplains are available 24 hours a day for your spiritual support. A multi-faith service starts at noon every Wednesday. Catholic Mass is celebrated at noon every Thursday. Call our Pastoral Care office or ask your nurse to arrange a visit.
The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.
Health and healing involve the body, mind, spirit and relaxation. Our library offers a range of materials to help you learn about health and the healing process. Children under 12 must be accompanied by an adult.
8:30 am to 4:00 pm, Mon-Fri
1st floor,. Adult Tower
Call to have a gift delivered to a patient’s room! We carry the following merchandise:
7:15 am to 6:00 pm, Mon-Fri12:00 pm to 4:00 pm, Sat
1st Floor, Adult Tower
Each room has the following amenities:
904.202.2661Ask for the patient by name
This interdisciplinary committee offers guidance to families, providers and treatment teams who are trying to reach an agreement about the best way to care for a patient, helping to provide clarity in cases where difficult ethical issues arise. Consult the Medical Ethics committee when:
Contact a Patient Advocate to request an ethics consult
Top of the Tower Cafeteria
Serving a full breakfast, lunch entrees, salad bar, and grill
Tower Building, 8th floor
6:00 am - 10:00 am, Mon-Fri
11:00 am - 2:00 pm, Mon-Fri
Jazzman’s Café and Bakery
Specialty coffee drinks, juice, pastries, sandwiches, salads (2 locations)
Adult Tower, 1st Floor
7:00 am - 7:00 pm, Mon-Fri
Baptist Heart Hospital, 2nd Floor
7:00 am - 3:00 pm, Mon-Fri
Rainbow Deli & Grille
During the week, we feature a lunch menu with deli, grill and salads. We serve breakfast on Saturdays and Sundays featuring a full breakfast menu in addition to the lunch menu.
Howard Building, 1st floor
7:00 am - 10:30 am, Mon-Fri
10:30 am - 4:00 pm, Mon-Fri
We use fresh quality ingredients. Our salads and wraps are freshly prepared, the lemon juice for our Lemonade is freshly squeezed, and we even chop our own cabbage and carrots for our Cole Slaw and Carrot and Raisin Salad. We also apply the same fresh approach to our chicken. All of our chicken is freshly breaded.
Our vending machines feature a variety of traditional and healthy snacks and drinks.
The machines accept both bills and change.
There are two mailboxes to choose from:
Pickup: Monday-Saturday at 1:45 pm
Pickup: Monday-Saturday at 1:50 pm
Location:: Howard Building, 1st Floor(across from Chick-fil-A)