Billing & Insurance Information

Our hospitals, outpatient locations and physician practices welcome most insurance plans.  If you have a participating health insurance plan and provide us with your policy information, we will file your insurance claims for you. Insurance coverage, co-pays and deductibles for office visits and inpatient and outpatient procedures are determined by your insurance plan and are expected at each visit.  Please check with your insurance company to understand your coverage and your responsibilities.  Please advise us of any changes to your insurance information or mailing address.

You may contact customer service to discuss available payment options. Please be sure to bring your insurance card to your appointment.

If you do not have health care coverage you will be asked to pay a portion of your estimated charges at the time of service. You may contact customer service to discuss available payment options.

If you do not have health care coverage and cannot afford to pay for needed services, please contact our financial advocates to discuss our financial assistance policy.

Select the type of bill you’ve received...

Hospital Bill

  • A hospital bill is for services provided at a Baptist Health hospital or outpatient facility.

    • Room & board
    • Diagnostic testing or other services
    • Medical supplies
    • Medication
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ONLINE:

Baptist Health offers a convenient way to review and update your account and pay your bill online. All our online services are free to use.

PHONE:

A customer service representative will be happy to assist you with any questions that you have regarding your bill.

Customer Service: 904.202.2092

Pay by credit card over the phone: Monday - Friday 8:00 am - 4:30 pm

MAIL:

Make checks payable to Baptist Medical Center

  • Baptist Jacksonville
    P.O. Box 45094
    Jacksonville, Fl 32232-5094
  • Baptist Beaches
    P.O. Box 45058
    Jacksonville, Fl 32232-5058
  • Baptist Nassau
    P.O. Box 44114
    Jacksonville, Fl 32231-4114
  • Baptist South
    P.O. Box 45094
    Jacksonville, Fl 32232-5094
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eMAIL:

For billing questions, please include your patient account number in the subject line. Since eMail is not secure, please do not include personal information such as social security number or credit card information.

ptaccounting@bmcjax.com

IN PERSON:

To make a payment in person, just visit a cashier's offices at any of our hospital locations.

Cashier’s Hours of Operation:
Monday through Friday: 8:00 am – 4:30 pm

FORMS OF PAYMENT:

If you provide insurance information, we will file your insurance claim for you. Once your insurance company has paid, you will receive a bill that will reflect any remaining deductible, co-payment or patient responsibilities. We accept the following forms of payment:

Credit cards accepted
  • Cash
  • Check
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Bank Debit (Payment Plans)

FINANCIAL ASSISTANCE PROGRAM:

If you do not have health care coverage you will be asked to pay the full amount of your estimated charges at the time of service. If you cannot pay the entire estimated amount, we will ask you to speak to a customer service representative at 904.202.2092, option #3.

Physician Bill

  • Physician bill for each physician who performed a service or consultation while a patient at a Baptist Health hospital or outpatient facility

  • Physician bill for services provided for a primary care or specialist office visit

OTHER PHYSICIAN PRACTICES:

For your convenience, we have listed contact information for some of the other physician practices that may participate in your care and issue you a bill.