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Home: Baptist Health

Clinical Systems Support Analyst - IS - Baptist Jacksonville

Date Posted: Mar 11, 2021

Status: Full-Time

Shift Details: Days

Job Summary

We are looking for an experienced Clinical Systems Support Analyst for Baptist IS

The Clinical Informatics Support Specialist (CISS) is responsible and available for ongoing end user support, training and customization of the Cerner electronic medical record (EMR), Dragon voice recognition, CORES patient management and other key clinical system applications. Dedicate to be readily available for on-site elbow to elbow support to physicians and health care providers, as well as serve as the clinical application subject matter expert that will facilitate end-user training of the Cerner EMR software and other key clinical applications. Serves as the liaison between the Informatics department and Information Services and Technology core teams in order to resolve system problems that present. Supports physicians and other health care providers by providing continuous physician support and identifying opportunities for clinical information system improvements. Promote adoption of the EMR by providing education, focused rounding and creating multimodal educational materials. Will educate and coach medical providers and staff on clinical system application workflow and provide relevant clinical system application tips to improve workflow efficiency.

Education Required

Bachelor's Degree

Education Preferred

Bachelor's Degree


  • 3-5 Years Customer Service Experience
  • Training Experience
  • Patient Care Experience
  • Electronic Health Record Experience
  • Information Systems Experience

License and Certification

  • None


Baptist Jacksonville (Downtown)
800 Prudential Drive
Jacksonville, Florida, 32207

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive healthcare system and the area’s only non-profit, mission-driven, locally governed healthcare provider. Our five nationally accredited hospitals, with 1,154 beds, include Baptist Medical Center Jacksonville; Wolfson Children’s Hospital; Baptist Medical Center Beaches; Baptist Medical Center Nassau and Baptist Medical Center South as well as Baptist Clay Medical Campus, which has a 24-hour freestanding Emergency Center. The most preferred healthcare system in the region, Baptist Health also includes 45 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.