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Customer Service Rep - Baptist Jacksonville

Date Posted: Mar 17, 2021

Status: Full-Time

Shift Details: Various shifts

Job Summary

Performs duties necessary for the smooth operation of the designated areas in conjunction with the technologist. Customer Service Representatives exhibit good communications skills, excellent phone etiquette and promotes good will and a positive reassuring attitude with all customers. Customer Service Representatives provide assistance to technologists, physicians and patients. Checks paperwork for accuracy and prepares patients for procedures. May actively participate in patient transfer, transportation and file manipulation.

Shift : Tuesday - Friday 2p-10p Outpatient Center Saturday 730a-430p Baptist MD Anderson

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree


  • None Customer Service Experience

License and Certification

  • none


Baptist Jacksonville (Downtown)
800 Prudential Drive
Jacksonville, Florida, 32207

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.