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Home: Baptist Health

Patient Access Rep II - Cardiology - Cardiac Access Center

Date Posted: Mar 09, 2021

Status: Full-Time

Shift Details: Days

Job Summary

We are looking for an experienced Patient Access Rep II for Baptist Heart Specialists – Cardiac Access Center!

The responsibilities of the Patient Access Rep II include:

  • Serve as a liaison between our customers and our practice
  • Manage a large amount of inbound and outbound calls in a timely manner
  • Follow call scripts for handling different scenarios
  • Identify customer needs and provide solutions
  • Data Entry Tasks
  • Route calls as appropriate
  •   Provide Excellent Customer Service

The hours for this position are typically between 8:30 AM to 6:00 PM, Monday through Friday. Depending on the needs of the office, hours may vary on occasion.

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree


  • 1-2 years Office Experience
  • Patient Access Services Experience
  • Customer Service Experience
  • Insurance Experience

License and Certification

  • None


Baptist Cardiology
Various Locations
Jacksonville, Florida,

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive healthcare system and the area’s only non-profit, mission-driven, locally governed healthcare provider. Our five nationally accredited hospitals, with 1,154 beds, include Baptist Medical Center Jacksonville; Wolfson Children’s Hospital; Baptist Medical Center Beaches; Baptist Medical Center Nassau and Baptist Medical Center South as well as multiple 24-hour freestanding Emergency Centers. The most preferred healthcare system in the region, Baptist Health also includes 50+ primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.