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Patient Access Rep III - Baptist Metro Square

Date Posted: Apr 28, 2021

Status: Full-Time

Shift Details: Days

Job Summary

We’re hiring for a Patient Access Rep III for the Patient Financial Clearance Department in Jacksonville, Florida. This is a full-time day position located at Baptist Metro Square.

The Patient Access Rep III is an experienced revenue cycle professional responsible for financially securing reimbursement for scheduled and unscheduled hospital and professional services. The primary purpose of the Patient Access Rep III is to verify insurance eligibility and benefits coverage, secure insurance pre-certification and/or authorization for inpatient and/or outpatient services. The Patient Access Rep III communicates the status of coverage/benefits verification and authorization directly with patients, providers, and facilities rescheduling of services as appropriate. The Patient Access Rep III ensures all required patient and insurance information is obtained, and the correct authorization is on file for scheduled appointments. The Patient Access Rep III is tasked with managing data entry, engaging with insurance providers over the phone, and collaborating with physician offices to obtain appropriate authorizations or orders when applicable. Patient Access Rep III positively impacts revenue cycle performance by timely submitting notification of admissions and ensuring all necessary information is obtained and readily available to insurance providers prior to patients being discharged. It is imperative the Patient Access Rep III takes full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensure a first positive impression from a customer experience perspective. The Patient Access Rep III must be able to work in a fast- paced environment and have the time management, organizational, and multitasking skills necessary to perform a variety of duties concurrently. Team members in this position must consistently demonstrate an outgoing, positive demeanor, a motivated, energetic work ethic and be a team player. The Patient Access Rep III communicates the status of medical necessity and authorization directly with providers.

PAS Rep II Education and Experience Requirements

  • 3-5 Years Customer Service Experience
  • 3-5 Years Office Experience
  • 1-2 years Insurance Experience
  • 1-2 years Medical Billing Experience
  • 1-2 years Medical Office Experience
  • Experience working in a health care setting
  • Patient Access Services Experience

If you are interested in this Patient Access Rep III position at Baptist Metro Square, please apply now.


Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

  • 3-5 Years Customer Service Experience
  • 3-5 Years Office Experience
  • 1-2 years Insurance Experience
  • 1-2 years Medical Billing Experience
  • 1-2 years Medical Office Experience
  • Experience working in a health care setting
  • Patient Access Services Experience

License and Certification

  • Certified Medical Assistant (CMA) a plus
  • Certified Healthcare Access Associate (CHAA) a plus

Location

Metro Square
3563 Philips Highway
Jacksonville, Florida, 32207


Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive healthcare system and the area’s only non-profit, mission-driven, locally governed healthcare provider. Our five nationally accredited hospitals, with 1,154 beds, include Baptist Medical Center Jacksonville; Wolfson Children’s Hospital; Baptist Medical Center Beaches; Baptist Medical Center Nassau and Baptist Medical Center South as well as Baptist Clay Medical Campus, which has a 24-hour freestanding Emergency Center. The most preferred healthcare system in the region, Baptist Health also includes 45 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.