Baptist Primary Care offices recognized nationally for quality of care
September 8, 2015 | Jacksonville, FL
Baptist Health has expanded the number of Baptist Primary Care offices that have achieved national recognition for providing high-quality of care.
Baptist Primary Care practices have been in the forefront in North Florida for embracing the Patient-Centered Medical Home, an innovative model of care that focuses on teamwork and technology to provide high-quality care that is personalized, coordinated, convenient and centered on the patient’s needs.
The first wave of offices to receive Patient-Centered Medical Home recognition from the National Committee for Quality Assurance (NCQA) came in 2012. Today, 95 percent of the more than 45 Baptist Primary Care offices have been awarded this designation with 19 being recognized this year. More will be added in the future.
“The Patient-Centered Medical Home is a mark of quality because patients can know that a practice with this designation is paying close attention to their quality measures and outcomes,” said Adam Dimitrov, MD, family physician for Baptist Primary Care Ponte Vedra Beach and chair of Baptist Health’s Patient-Centered Medical Home Committee. “We feel strongly that our patients should have a medical home with a primary care doctor who serves as a quarterback of the medical team. We are looking at what is important to patients and designing our practices to work as a team in order to provide better communication, access and coordination of care.”
Some hallmarks of Patient-Centered Medical Homes include:
- Enhancing communication between patients and the medical team by both traditional means and through the use of technology such as a patient portal that gives patients the ability to access their medical records and send and receive messages to the physician’s office.
- Providing better access to care by working in patients with urgent needs whenever possible, so they can be seen by the providers who know them best, rather than going to the emergency room or an urgent care center.
- Coordinating care among the patient’s providers by integrating care across the health system and in the community, a feature that is especially important for patients with complex medical needs. In collaboration with Baptist Physician Partners, a not-for-profit subsidiary of Baptist Health, a number of practices have added nurse care coordinators to help meet that need.
“What we are doing is preparing practices for the future of health care,” Dr. Dimitrov said. “We are looking at what patients want out of their primary care practice and building a practice that they would want to send their moms and dads to.”
Stephanie Crawford, director of operations for Baptist Primary Care and Patient-Centered Medical Home certified content expert, added, “The national designation illustrates Baptist Primary Care’s initiative for delivering team-based patient centered care at the right place, right time, and in a custom approach that best matches our patient’s needs.”