Customer Service Self Pay Specialist II, Single Billing Office, Baptist Metro Square

Job Summary

We're hiring a Customer Service Self Pay Specialist II for the Single Billing Office in Jacksonville, Florida. This is a Full-Time Days position located at Baptist Metro Square.

The Single Billing Office is seeking a Customer Service Self Pay Specialist II to support their medium size team. This department handles high call volumes from physicians, attorneys, facilities, as well as patients. The Customer Service Self Pay Specialist for this role will receive intake calls, in addition to processing payments and rebilling claims.

Shift Details: Monday-Friday 8:00am - 5:00pm.

Customer Service Self Pay Specialist II, Single Billing Office, Job Responsibilities:

• Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media.
• Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise.
• In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts.
• Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.

If you are interested in this Full-Time Days Customer Service Self Pay Specialist II position at Baptist Metro Square, please apply now.

Education Required

High School Diploma/GED

Education Preferred

High School Diploma/GED

Experience

• 3-5 Years Billing Experience Required
• 3-5 Years Medical Billing Experience Required
• 3-5 Years Customer Service Experience Required

License and Certification

• Certified Healthcare Access Associate (CHAA) Preferred Or
• Certified Revenue Cycle Representative (CRCR) Preferred Or
• Certified Revenue Cycle Specialist (CRCS) Preferred Or

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.