One member of the committee is Dickie Anderson, an Advocate, Writer and Nassau County resident
Dickie is a frequent volunteer for community causes. In addition, both her husband and she have been patients at Baptist Nassau.
“The group has had the opportunity to spend the day in a different hospital department each month,” Dickie explained. “We would take a tour, and after that, someone from the department would sit down with us. We’d ask them about what they felt the patient experience was, where patients were most anxious, or would make the experience better. It was interesting to step on the other side, to think about how you get trays of food to a hundred people at one time, or handle thousands of ER patients in a year.”
“Personal experience helps identify needs,” she said. “My husband, Shelly, had emergency surgery after regular hospital hours and there was no way for me to get information during his surgery. The need for a place to wait and system for updated information is being addressed. Our group has been able to suggest some very simple but patient-pleasing changes.”
“We’re very excited about deepening our commitment to incorporate the voices of patients and family members into our hospital,” said Stephen Lee, president of Baptist Nassau.
Although Baptist Nassau has been recognized as “outstanding” for the quality of its patient experience, soliciting the direct input from patients will make that experience even better in the future.
There is, as Lee said, “always room for improvement.”
To learn more about the patient community advocacy team, call Jim Tippins at 904.321.3518
Stephen Lee, EdD, FACHE, has served as hospital president of Baptist Nassau since January 2012. Prior to this promotion, he was Vice President of Operations for Baptist Downtown, and was responsible for leadership and management of the hospital's ancillary and outpatient departments, including Imaging, Pharmacy, Pulmonology, Rehabilitation, Baptist Cancer Institute, Baptist Eye Institute, Hospitalists and Jacksonville Orthopaedic Institute.