Patients, Families and Staff Collaborate to Make an “Outstanding Patient Experience” Even Better
The experience of patients at Baptist Nassau is excellent, according to an independent ratings company, but the hospital is not resting on its laurels. A new volunteer committee at Baptist Nassau is helping to uncover new ways to make the patient experience even better.
Baptist Nassau was recognized by Healthgrades with an Outstanding Patient Experience Award for 2013.
To further improve that experience in the future, the Patient Community Advocacy Team (or PCA Team) at Baptist Nassau was created. Comprised of patients, family, community volunteers and staff, the committee spends most of its time listening and learning.
The group’s leader, Jim Tippins, senior chaplain for Baptist Nassau, described the team’s learning process. “It’s been eye opening, because even those of us who work here often know only our own area. We’ve had every department tell us, this is what we do, this is how we take care of patients, and this is what we’d like to do better. We’ve taken many of those suggestions to hospital administration and many have been implemented.”