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  1. Home
  2. Services
  3. Baptist MD Anderson Cancer Center
  4. Support Services
  5. Baptist MD Anderson Billing & Insurance

Baptist MD Anderson Billing & Insurance

Billing Information

Preparing for Your Visit

If you provide your insurance information, we will file your insurance claim for you. Please note that you will be responsible for any co-pay, co-insurance, deductible, or non-covered services at the time of each visit. If you arrive for a visit without your co-pay, referral, authorization number, insurance card(s) or driver’s license, the appointment will be rescheduled. You also will be asked to sign a form to authorize your insurance company to pay our office directly.

Facility fee

A one-time facility fee will be charged on your first visit to the cancer center. This fee covers a variety of support services available to patients before, during and after treatment, including access to a full-time nutritionist, nurse navigator, social worker, chaplain, and other supportive programs and services.

Deductible

Depending on the type of insurance you have, you may have an annual deductible to meet. Our office will make every effort to verify your insurance benefits prior to your visit. When we call to confirm your appointment, we will inform you of the deductible. You will be asked to pay the deductible at the time of service.

Referral or Authorization

Many insurance plans require that you obtain a referral from your primary care physician (PCP) before you see a specialist. Therefore, we ask that you call our office prior to your visit to confirm that your PCP has provided us with a referral. Depending on your particular plan, the referral may be good for one year or only two visits, so please verify the number of visits permitted. You will be responsible for any visit not authorized.

Out of Network Services

Some insurance plans allow you to go out of network to see a provider without a referral. Usually, you will have a deductible to meet and a higher percentage to pay "out of pocket.”

Paying Your Bill

Each bill is classified as either a doctor bill or a hospital bill. To pay your bill, follow the directions below:

Baptist MD Anderson Doctor Bill

A doctor bill is for services provided by a doctor during an office visit or at a Baptist hospital or outpatient facility. If you receive a doctor bill, please follow these instructions:

Pay online:

Pay my doctor bill online

Pay by mail:

Mail payments in the form of a personal check, cash or money order to: Baptist MD Anderson Physicians

1301 Palm Ave.
Jacksonville, FL 32207

Pay by phone:

Call 904.202.3887 from Monday-Friday between 8 a.m. and 4:30 p.m.
Payment types accepted include Visa, MasterCard, Discover and American Express.

Hospital Bill

A hospital bill is for patient services (such as room and board, diagnostic testing, medical supplies or medications) provided at a Baptist hospital or outpatient facility. Please click this link to pay your hospital bill.

Insurance Information

Participating Insurance Plans

Baptist MD Anderson participates in the health insurance products listed below. Please note that this list is subject to change at any time. Patients are welcome to contact their insurance company to confirm Baptist MD Anderson’s participation in their network prior to scheduling an appointment.

If we’re not in your insurance network, you may still receive treatment here. Your insurance company can help verify your benefits and out-ofnetwork coverage.

Commercial:

  • Aetna Elect Choice / Health Choices
  • Aetna HMO, POS, QPOS, Open Access, Select
  • Aetna Managed Choice
  • Aetna National Advantage Program
  • Aetna Open Choice PPO
  • Aetna Whole Health
  • AvMed
  • AvMed Empower POS
  • AvMed Engage HMO
  • Blue Cross Blue Options (Network Blue)
  • Blue Cross Blue Options (Network Blue) - ACA Exchange Plans
  • Blue Cross Blue Shield - BH Employees
  • Blue Cross Blue Shield HMO - ACA Exchange Plans
  • Blue Cross Blue Shield HMO (HOJ)
  • Blue Cross Blue Shield Indemnity (PHS)
  • Blue Cross Blue Shield myBlue (Duval County only)
  • Blue Cross Blue Shield PPO (PPC)
  • CIGNA HMO
  • CIGNA PPO
  • First Health PPO
  • Great West Healthcare
  • United HMO
  • United Open Access
  • United POS
  • United PPO

Medicaid:

  • United Healthcare Community Plan

Medicare:

  • Aetna Medicare HMO
  • Aetna Medicare PPO
  • Blue Cross Blue Shield Advantage 65
  • Blue Cross Medicare HMO (Except BlueMedicare Preferred HMO/Alignment Health)
  • Blue Cross Medicare PPO (BlueMedicare Regional PPO)
  • Medicare
  • Medicare - Railroad
  • United AARP Medicare Complete / SecureHorizons/ Evercare/ UnitedHealthcare Dual Complete / WellMed HMO & PPO

Other:

  • Tricare Prime
  • Tricare Select

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