Preparing for Your Visit
If you provide your insurance information, we will file your insurance claim for you. Please note that you will be responsible for any co-pay, co-insurance, deductible, or non-covered services at the time of each visit. If you arrive for a visit without your co-pay, referral, authorization number, insurance card(s) or driver’s license, the appointment will be rescheduled. You also will be asked to sign a form to authorize your insurance company to pay our office directly.
Facility fee
A one-time facility fee will be charged on your first visit to the cancer center. This fee covers a variety of support services available to patients before, during and after treatment, including access to a full-time nutritionist, nurse navigator, social worker, chaplain, and other supportive programs and services.
Deductible
Depending on the type of insurance you have, you may have an annual deductible to meet. Our office will make every effort to verify your insurance benefits prior to your visit. When we call to confirm your appointment, we will inform you of the deductible. You will be asked to pay the deductible at the time of service.
Referral or Authorization
Many insurance plans require that you obtain a referral from your primary care physician (PCP) before you see a specialist. Therefore, we ask that you call our office prior to your visit to confirm that your PCP has provided us with a referral. Depending on your particular plan, the referral may be good for one year or only two visits, so please verify the number of visits permitted. You will be responsible for any visit not authorized.
Out of Network Services
Some insurance plans allow you to go out of network to see a provider without a referral. Usually, you will have a deductible to meet and a higher percentage to pay "out of pocket.”
Paying Your Bill
Each bill is classified as either a doctor bill or a hospital bill. To pay your bill, follow the directions below:
Baptist MD Anderson Doctor Bill
A doctor bill is for services provided by a doctor during an office visit or at a Baptist hospital or outpatient facility. If you receive a doctor bill, please follow these instructions:
Pay by mail:
Mail payments in the form of a personal check, cash or money order to: Baptist MD Anderson Cancer Physicians
PO Box 45278
Jacksonville, FL 32232-5094
Pay by phone:
Call 904.202.5552 from Monday-Friday between 8 a.m. and 4:30 p.m.
Payment types accepted include Visa, MasterCard, Discover and American Express.
A hospital bill is for patient services (such as room and board, diagnostic testing, medical supplies or medications) provided at a Baptist hospital or outpatient facility. Please click this link to pay your hospital bill.