Mona Janfaza, MD, FACS Office and Other Patient Information
Primary Office
Office 1: Baptist MD Anderson Cancer Center
, Jacksonville, FL 32207
904.202.2754
Patient Reviews
All reviews have been submitted by patients after seeing the provider. Actual comments are displayed while preserving patient confidentiality.
Reviews (87)
SORT BY
-
Patient Review 1
5 out of 5 stars
Reviewed on March 24, 2024 | Verified Review
The the doctor explained everything to me and was pretty thorough about what I needed or who I needed to see for the remainder of my condition
-
Patient Review 2
5 out of 5 stars
Reviewed on March 20, 2024 | Verified Review
Great staff, great accommodations, fantastic doctors
-
Patient Review 3
5 out of 5 stars
Reviewed on March 20, 2024 | Verified Review
Staff from the front desk to scheduling to check out very professional and very expeditious. The team approach taken is very reassuring
-
Patient Review 4
5 out of 5 stars
Reviewed on March 20, 2024 | Verified Review
Everything, staff knowledgeable, friendly
-
Patient Review 5
5 out of 5 stars
Reviewed on March 14, 2024 | Verified Review
The Dr. was very aware of my circumstances and was willing to make adjustments to her proposed plan.
-
Patient Review 6
5 out of 5 stars
Reviewed on March 14, 2024 | Verified Review
Everyone was very efficient and worked to reduce wasted time. The doctors and staff explained treatment decisions very well so I knew what had to be done.
-
Patient Review 7
5 out of 5 stars
Reviewed on March 14, 2024 | Verified Review
wonderful
-
Patient Review 8
5 out of 5 stars
Reviewed on March 10, 2024 | Verified Review
Very friendly and helpful
-
Patient Review 9
5 out of 5 stars
Reviewed on March 09, 2024 | Verified Review
the regard for my well being while i was there. I was very impressed by the way my Doctor handled everything quickly and efficient.
-
Patient Review 10
5 out of 5 stars
Reviewed on March 09, 2024 | Verified Review
I like every one of the staff. I was treated exceptionally well and they showed caring and compassion. I feel I???m in very good hands with this facility.
-
Patient Review 11
3 out of 5 stars
Reviewed on March 05, 2024 | Verified Review
I would recommend everyone except the checkout woman. I was trying to get an mri appt. She never said anything to me. Apparently she was looking and started calling out locations.. Southside , clay county, beaches. She never asked me where I lived. I asked her about next door and then the northside. She called someone and thru me under the bus saying I was saying no to all locations. I will be avoiding her in the future and would recommend a 9.
-
Patient Review 12
5 out of 5 stars
Reviewed on March 03, 2024 | Verified Review
How professional and kind
-
Patient Review 13
5 out of 5 stars
Reviewed on March 02, 2024 | Verified Review
Every thing
-
Patient Review 14
5 out of 5 stars
Reviewed on March 02, 2024 | Verified Review
The kindness of the entire staff is so reassuring. Everyone treats you as if you are the only patient that they have, no rushing thru your appointments.
-
Patient Review 15
5 out of 5 stars
Reviewed on February 29, 2024 | Verified Review
Very professional, caring environment. Everyone I encountered was amazing and always had a smile and kind words.
-
Patient Review 16
5 out of 5 stars
Reviewed on February 28, 2024 | Verified Review
Cannot say enough about how great this facility is and the doctors are wonderful!
-
Patient Review 17
5 out of 5 stars
Reviewed on February 24, 2024 | Verified Review
They're just awesome all the way around
-
Patient Review 18
5 out of 5 stars
Reviewed on February 24, 2024 | Verified Review
Dr. Janfaza and the entire team instill confidence and reassurance.
-
Patient Review 19
5 out of 5 stars
Reviewed on February 22, 2024 | Verified Review
All very caring and helpful
-
Patient Review 20
5 out of 5 stars
Reviewed on February 22, 2024 | Verified Review
Drs & staff.
-
Patient Review 21
5 out of 5 stars
Reviewed on February 21, 2024 | Verified Review
I am a long time patient of Baptist Health but new to Baptist Clay. As I entered the hospital I was greeted by the front desk. I was early and went to the cafeteria. On the way I was spoken to by two staff members. In the cafeteria, I was wished luck with my appt and treated like a friend. The RN in PACE that performed my intake was thorough and kind. My entire experience was reminiscent of experiences I???ve had at Baptist Beaches over the years. While there once I told a nurse how much I appreciated all the kindness I was shown. He remarked ???we like to think of Beaches as a family and we treat everyone like that.??? Thank you Baptist Health for always confirming why you are THE BEST in Jax.
-
Patient Review 22
5 out of 5 stars
Reviewed on February 21, 2024 | Verified Review
The kindness not to mention the expertise was more than I could have asked for. I feel like I will have excellent care.
-
Patient Review 23
5 out of 5 stars
Reviewed on February 21, 2024 | Verified Review
My husband and I were very impressed with all the staff and certainly with Dr. Janfanza. She was so patient,taking the time to answer all of our questions.
-
Patient Review 24
5 out of 5 stars
Reviewed on February 16, 2024 | Verified Review
Well organized,pleasant and knowledable staff.
-
Patient Review 25
5 out of 5 stars
Reviewed on February 15, 2024 | Verified Review
Caring, understanding comfortable and compassionate individuals
-
Patient Review 26
5 out of 5 stars
Reviewed on February 15, 2024 | Verified Review
Everyone from the people who check me in to the nurses, radiation crew and doctors have been most helpful and compassionate and welcoming.
-
Patient Review 27
5 out of 5 stars
Reviewed on February 14, 2024 | Verified Review
The staff are so kind and understanding. Everything is conveniently located and organized so that you as the patient don???t need to focus or worry about anything but getting better.
-
Patient Review 28
5 out of 5 stars
Reviewed on February 14, 2024 | Verified Review
Dr. Janfaza took the time to explain everything thing to me in a very detailed way and made sure that I understood. She was very thorough and took the time to listen to what I had to say and answer all of my questions. I didn't feel rushed during the appointment and that was very important to me. I truly appreciate the time she took with me!
-
Patient Review 29
5 out of 5 stars
Reviewed on February 10, 2024 | Verified Review
Excellent care.
-
Patient Review 30
5 out of 5 stars
Reviewed on February 05, 2024 | Verified Review
Very caring, helpful, and friendly
-
Patient Review 31
5 out of 5 stars
Reviewed on February 04, 2024 | Verified Review
Very professional. My doctor made sure I understood. everything about my procedure The staff are all very pleasant.
-
Patient Review 32
5 out of 5 stars
Reviewed on February 03, 2024 | Verified Review
Every aspect of my experience at MD Anderson is positive.
-
Patient Review 33
5 out of 5 stars
Reviewed on February 03, 2024 | Verified Review
He???s a excellent
-
Patient Review 34
5 out of 5 stars
Reviewed on January 27, 2024 | Verified Review
Compassion and willingness to listen to your concerns.
-
Patient Review 35
5 out of 5 stars
Reviewed on January 27, 2024 | Verified Review
Professional, knowledgeable and personalble
-
Patient Review 36
5 out of 5 stars
Reviewed on January 25, 2024 | Verified Review
Friendly, personal, and caring
-
Patient Review 37
5 out of 5 stars
Reviewed on January 22, 2024 | Verified Review
Everything
-
Patient Review 38
5 out of 5 stars
Reviewed on January 20, 2024 | Verified Review
The whole experience was wonderful. Doctors, nurses, lab technicians, registration and financial counseling were great, and so helpful.
-
Patient Review 39
5 out of 5 stars
Reviewed on January 20, 2024 | Verified Review
Everyone was amazing during a very scare time
-
Patient Review 40
5 out of 5 stars
Reviewed on January 17, 2024 | Verified Review
My care team have gone above and beyond for me and helped me navigate very unsure waters and have been there every step of the way. I know I am in the best of care and I wouldn???t want to go anywhere else. Their team is absolutely incredible. They give you reassurance and a good comfort level at every turn that I am in the best of hands. Every concern and every question has been answered promptly and completely to my satisfaction. When going through cancer you need people around you that you know without a doubt care and you will find that here. Look no further MD Anderson Baptist Health Care is the ultimate cancer center and will provide you with the best possible results leaving no stone unturned.
-
Patient Review 41
5 out of 5 stars
Reviewed on January 13, 2024 | Verified Review
Everyone was very professional,
-
Patient Review 42
5 out of 5 stars
Reviewed on January 10, 2024 | Verified Review
How kind, understanding yet professional the staff were. I felt like I was the only patient and a beloved family member.
-
Patient Review 43
5 out of 5 stars
Reviewed on January 10, 2024 | Verified Review
I felt like, and still feel like, I had support through this journey.
-
Patient Review 44
5 out of 5 stars
Reviewed on January 06, 2024 | Verified Review
They seemed very professional.
-
Patient Review 45
5 out of 5 stars
Reviewed on January 03, 2024 | Verified Review
Everything
-
Patient Review 46
5 out of 5 stars
Reviewed on December 27, 2023 | Verified Review
I did not feel rushed. Visit was on time.
-
Patient Review 47
5 out of 5 stars
Reviewed on December 27, 2023 | Verified Review
Doctors & people!
-
Patient Review 48
4.6 out of 5 stars
Reviewed on December 27, 2023 | Verified Review
Nurses and staff are knowledgeable, effective, explain what they are doing, careful with patient identification, tolerant, and kind.
-
Patient Review 49
5 out of 5 stars
Reviewed on December 23, 2023 | Verified Review
I am in awe of the building, the Doctors & the complete staff. They all really helped me thru this difficult journey of mine. Always pleasant, helpful & patient. Because of the Chemo, my Doctors & all round care, I am now Cancer free. I still need radiation, but I am on the other side of the Cancer mountain ???????. Thank you very much all!
-
Patient Review 50
5 out of 5 stars
Reviewed on December 17, 2023 | Verified Review
I love Dr. Janfaza. She is amazing!
-
Patient Review 51
5 out of 5 stars
Reviewed on December 14, 2023 | Verified Review
Everything -could not have asked for a better experience given the circumstances.
-
Patient Review 52
5 out of 5 stars
Reviewed on December 09, 2023 | Verified Review
I love my surgical oncologist, Dr Janfaza. She explained everything so well I did not have one question about my diagnosis. I would also add that she has a very comforting, kind presence. The whole experience was so refreshing and reassuring. Everyone at the hospital was so kind and friendly. I truly feel I am in the best of hands
-
Patient Review 53
5 out of 5 stars
Reviewed on December 09, 2023 | Verified Review
All the staff I have come into contact with thus far, have been kind, positive, informative, and understanding: No question I asked, went unaddressed: In my opinion, if this was a category in the Olympics, they???d all have Gold Medals.????????????
-
Patient Review 54
5 out of 5 stars
Reviewed on December 03, 2023 | Verified Review
Ok
-
Patient Review 55
5 out of 5 stars
Reviewed on November 22, 2023 | Verified Review
Everyone I dealt with was very helpful and pleasant to deal with. Responsiveness was very much appreciated.
-
Patient Review 56
5 out of 5 stars
Reviewed on November 22, 2023 | Verified Review
I received a very detailed and thorough explanation of what my diagnosis means and the treatment plan options.
-
Patient Review 57
5 out of 5 stars
Reviewed on November 21, 2023 | Verified Review
The front desk staff (check in and finance) are exceptional. They are sensitive and kind and I appreciate their genuine smiles and well wishes.
-
Patient Review 58
5 out of 5 stars
Reviewed on November 17, 2023 | Verified Review
Treated as as individual not a number. Made to feel like my condition was important.
-
Patient Review 59
5 out of 5 stars
Reviewed on November 15, 2023 | Verified Review
Detailed info
-
Patient Review 60
5 out of 5 stars
Reviewed on November 11, 2023 | Verified Review
All aspects from checking in through exam.
-
Patient Review 61
5 out of 5 stars
Reviewed on November 08, 2023 | Verified Review
Doctors
-
Patient Review 62
5 out of 5 stars
Reviewed on October 30, 2023 | Verified Review
I appreciate that i could have my bloodwork done while I was there, also its nice to know that I have a whole team working to make me healthy.
-
Patient Review 63
5 out of 5 stars
Reviewed on October 27, 2023 | Verified Review
OMG, everyone is professional, kind & super friendly. They are highly knowledgeable & explain anything & everything. My Daughter is there by phone during my visits, so she can also ask questions. I would not go anywhere else. My son-in-law did some research, & says MD Anderson is the best place to be. He is absolutely correct. Thank you
-
Patient Review 64
5 out of 5 stars
Reviewed on October 25, 2023 | Verified Review
Professionalism
-
Patient Review 65
5 out of 5 stars
Reviewed on October 17, 2023 | Verified Review
Seemed to answer all my questions.
-
Patient Review 66
5 out of 5 stars
Reviewed on October 14, 2023 | Verified Review
MD Anderson is an amazing facility. First, everyone I encounter is super friendly and welcoming. Second, everyone is very professional and caring. When you have a cancer diagnosis it is scary. Literally everyone is wonderful which makes it easier to go through the cancer journey.
-
Patient Review 67
4.6 out of 5 stars
Reviewed on October 14, 2023 | Verified Review
Scheduling computer needs work. Dr. was great. She explained everything.
-
Patient Review 68
5 out of 5 stars
Reviewed on October 12, 2023 | Verified Review
I liked it all. The facility, nurses, and physicians are top notch
-
Patient Review 69
5 out of 5 stars
Reviewed on October 05, 2023 | Verified Review
So good person's
-
Patient Review 70
5 out of 5 stars
Reviewed on October 05, 2023 | Verified Review
The doctor was very good at explaining my options for care and what is needed to proceed. I would recommend the doctor to another patient needing breast cancer surgery.
-
Patient Review 71
5 out of 5 stars
Reviewed on October 01, 2023 | Verified Review
Practical advice
-
Patient Review 72
5 out of 5 stars
Reviewed on September 30, 2023 | Verified Review
Everyone was kind, efficient, and friendly.
-
Patient Review 73
5 out of 5 stars
Reviewed on September 30, 2023 | Verified Review
Professional and compassionate care. I felt well taken care of and in good hands. Procedures were explained to me along the way and my concerns were listened to and addressed in a satisfactory way
-
Patient Review 74
5 out of 5 stars
Reviewed on September 27, 2023 | Verified Review
Treated with care, and educated about my condition. What a good experience.
-
Patient Review 75
5 out of 5 stars
Reviewed on September 23, 2023 | Verified Review
Every one was on schedule. My doctor very informative and very pleasant
-
Patient Review 76
5 out of 5 stars
Reviewed on September 22, 2023 | Verified Review
Dr. Janfaza is very knowledgeable and explains the situation where I can understand it. She is also very thorough.
-
Patient Review 77
5 out of 5 stars
Reviewed on September 19, 2023 | Verified Review
Everyone I encountered made me feel like they cared. They not only made me feel cared for but they also took good care of me
-
Patient Review 78
5 out of 5 stars
Reviewed on September 16, 2023 | Verified Review
Everyone was so kind and put me at ease.
-
Patient Review 79
5 out of 5 stars
Reviewed on September 13, 2023 | Verified Review
Excellent care!! Met many of your employees & was very impressed with how nice they all were. Thank you!!!
-
Patient Review 80
5 out of 5 stars
Reviewed on September 09, 2023 | Verified Review
The surgeon spent a long time with me explaining everything and my options. Listened to my concerns.
-
Patient Review 81
5 out of 5 stars
Reviewed on September 06, 2023 | Verified Review
Very thorough, easy to talk to
-
Patient Review 82
1 out of 5 stars
Reviewed on September 05, 2023 | Verified Review
The visit with Dr. Janfaza was extremely disappointing. She lacked compassion, at times was very aggressive, seemed to be more focused on her needs, and was not concerned about my input or needs. I have severe hearing loss, I tried to explain this early on, but she interrupted me and explained that she would first go over my chart and explain some things, then do an exam, and after I was dressed then I could finally ask questions. Because of my hearing loss, it is not conducive for me to not be allowed to verify I heard things correctly by asking clarifying questions. At some point, she was discussing genetic testing, my daughter did interject at that point to say I had already had this done by our local oncologist. The results are still pending, but as soon as available we would fax them. She appeared very angry about this. She put down her pen, rolled her chair back away from us, her face appeared angry/annoyed, she told me I needed to stop seeing multiple providers and that I needed to choose who I would be seeing. My daughter explained that I live 6 hours away and wanted to establish with a provider locally, so that I have someone nearby. She also explained that this provider was made aware of our visits to MD Anderson and we would work with them to ensure all records were shared. My daughter has diligently followed up with everyone to make sure all records were shared. We even brought the imaging discs to the visit to make sure she had the reports and images from the outside facility. She seemed to still be unsatisfied with this answer and said that seeing other providers locally was "interfering with your care." This occured in the first 10 minutes of our meeting. After this, my daughter and I were both honestly afraid to speak. She continued on with the visit, but her demeanor did not improve. When I was finally allowed to ask some questions, she did not directly answer them. She gave vague answers and would continue onto another topic. She also again interrupted me when I was trying to clarify about the surgical incision and said, "remember I already told you about this." Her tone seemed condescending and her response was dismissive. At the end of the visit she was very demanding about making a decision quickly, wanting me to immediately sign the consent for surgery. The nurse was polite, but she was not in the room for most of the visit, other than the last few minutes. Everything about this visit was in stark contrast to our visit with Dr. Avila-Lima and all the information we read on the MD Anderson website. I had hoped to have surgery at MD Anderson with a breast oncology surgeon, but now will have to make other plans. I would like the opportunity to follow up with someone about this experience, as I hope some feedback will prevent others from having such a terrible experience at an already stressful time.
-
Patient Review 83
5 out of 5 stars
Reviewed on September 02, 2023 | Verified Review
I loved the attention I received and the care of the staff.
-
Patient Review 84
5 out of 5 stars
Reviewed on September 02, 2023 | Verified Review
The positive attitude of the staff.
-
Patient Review 85
5 out of 5 stars
Reviewed on August 27, 2023 | Verified Review
impecable service
-
Patient Review 86
5 out of 5 stars
Reviewed on August 23, 2023 | Verified Review
Personal, caring, professional, informative. Focused on the patient.
-
Patient Review 87
5 out of 5 stars
Reviewed on August 13, 2023 | Verified Review
Absolutely wonderful staff from beginning to end. So caring! Other than my diagnosis there's nothing bad I can say about this establishment