Customer Service Self Pay Specialist II, Hybrid, Baptist Metro Square

Job Summary

Baptist Metro Square is hiring a Customer Service Self Pay Specialist II to join our team in Jacksonville, Fl. This is a full-time opportunity Monday - Friday 8:00am - 5:00pm.

Customer Service Self Pay Specialist Job Responsibilities:

• Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media

• Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise

• In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts

• Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.

Experience Requirements:

• 1-2 years Billing Experience Required

• 1-2 years Medical Billing Experience Required

• 1-2 years Customer Service Experience Required

• 1-2 years Call Center Experience Preferred

Education & Credential Requirements:

• High School Diploma Required

Education Preferred

High School

Experience

• Customer Service Experience
• Billing Experience
• Medical Billing Experience

License and Certification

• Driver's License - DMVDMV

Location