Billing & Insurance Information

Billing & Insurance Information Main Content

Changes to Patient Billing

Starting July 30, 2022, our billing process is changing to improve and streamline your experience with Baptist Health. During this transition period, you may have bills from the old and new system, so please follow the instructions below for paying your hospital and physician bills.

  • Pay your bill with or without an account
  • See physician and hospital charges together
  • All Baptist bills have uniform look and ways to pay
  • Request financial assistance, set up payment plans

Tour New Billing Statement | in Spanish

Billing & Insurance Information Additional Content Section 1

What is the date of the service(s) on your bill?

Billing & Insurance Information Additional Content Section 2

Bills with Date of Service AFTER July 29, 2022:

Pay Online using My Baptist Chart
Review your account and pay your bill online.

Pay by Phone
Call 904.202.2092 to pay 24/7.
Questions? Staff is available weekdays 7:30 am - 4:45 pm.

Pay In Person
Pay in person at a cashier's office in any of our hospitals.
Monday – Friday 8 am – 4:30 pm

Pay by Mail
Complete the form included at the bottom of your bill and return in the envelope provided.

 
 
 

Billing & Insurance Information Additional Content Section 3

Bills with Date of Service ON/BEFORE July 29, 2022:

 

PHYSICIAN Bill (ON/BEFORE July 29, 2022)

A physician bill is for services or consultation performed by a physician at a Baptist Health hospital or outpatient facility, and for services provided during a primary care or specialist office visit. Payments can be made with cash, check, credit card, Apple Pay, Google Pay.

 
 
 

HOSPITAL Bill (ON/BEFORE July 29, 2022)

A hospital bill is for services provided at a Baptist Health hospital or outpatient facility that typically include room and board, diagnostic testing, medical supplies, medication or other charges.

Pay Online
Review your account and pay your bill online.

Pay by Phone
To pay your bill or speak to someone about your account, call the appropriate phone number below:
Last name A – E, call 1.888.404.5948
Last name F – K, call 1.904.203.6715
Last name L – Q, call 1.833.203.9301
Last name R – Z, call 1.800.360.2998

Pay In Person
Pay in person at a cashier's office in any of our hospitals. Monday - Friday 8 am – 4:30 pm

Pay by Mail
Complete the form included at the bottom of your bill and return in the envelope provided.

Billing & Insurance Information Additional Content Section 4

Other Physician Practices
These are some of the other physician practices that may participate in your care and send you a bill. Please contact them to understand your coverage, as some providers may not participate in the same insurance health plans as the hospital.

Billing & Insurance Information Additional Content Section 5

Billing & Insurance Information Additional Content Section 6

Insurance Information

  • Our hospitals, outpatient locations and physician practices welcome most plans. Review our list of accepted insurance plans.
  • If you have a participating health insurance plan and provide us with your policy information, we will file your insurance claims for you.
  • Insurance coverage, co-pays and deductibles for office visits and inpatient and outpatient procedures are determined by your insurance plan and are expected at each visit.
  • Please check with your insurance company to understand your coverage and your responsibilities, and advise us of any changes to your insurance information or mailing address.
  • Please be sure to bring your insurance card to your appointment.
  • You may contact customer service to discuss available payment options.

 
 
 
  No health insurance coverage?
 

  • You'll be asked to pay a portion of your estimated charges at the time of service.
     
  • You may contact customer service to discuss available payment options.
     
  • If you do not have health care coverage and cannot afford to pay for needed services, please contact our financial advocates to discuss our financial assistance policy.