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Patient Info - Billing & Insurance Information

Patient Info - Billing & Insurance Information Main Content

Our hospitals, outpatient locations and physician practices welcome most insurance plans. If you have a participating health insurance plan and provide us with your policy information, we will file your insurance claims for you. Insurance coverage, co-pays and deductibles for office visits and inpatient and outpatient procedures are determined by your insurance plan and are expected at each visit. Please check with your insurance company to understand your coverage and your responsibilities. Please advise us of any changes to your insurance information or mailing address.

You may contact customer service to discuss available payment options. Please be sure to bring your insurance card to your appointment.

If you do not have health care coverage you will be asked to pay a portion of your estimated charges at the time of service. You may contact customer service to discuss available payment options.

Financial Assistance

If you do not have health care coverage and cannot afford to pay for needed services, please contact our financial advocates to discuss our financial assistance policy.

Learn More About Financial Assistance

Patient Info - Billing & Insurance Information Additional Content Section 1

Hospital Bill

A hospital bill is for services provided at a Baptist Health hospital or outpatient facility.

  • Room & board
  • Diagnostic testing or other services
  • Medical supplies
  • Medication

In Person

To make a payment in person, just visit a cashier's offices at any of our hospital locations.

Cashier’s Hours of Operation:

Monday through Friday: 8:00 am – 4:30 pm

Mail

Make checks payable to Baptist Medical Center

Baptist Jacksonville

P.O. Box 45094
Jacksonville, Fl 32232-5094

Baptist Beaches

P.O. Box 45058
Jacksonville, Fl 32232-5058

Baptist Nassau

P.O. Box 44114
Jacksonville, Fl 32231-4114

Baptist South

P.O. Box 45094
Jacksonville, Fl 32232-5094

Forms of Payment

If you provide insurance information, we will file your insurance claim for you. Once your insurance company has paid, you will receive a bill that will reflect any remaining deductible, co-payment or patient responsibilities. We accept the following forms of payment:

  • Cash
  • Check
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Bank Debit (Payment Plans)

Contact Us By Phone

A customer service representative will be happy to assist you with any questions that you have regarding your bill.

To Pay by credit card over the phone, please call 904.202.2092, Monday - Friday 8:00 am - 4:30 pm.

Call Customer Service

Contact Us By Email

For billing questions, please include your patient account number in the subject line. Since eMail is not secure, please do not include personal information such as social security number or credit card information. Our email address is mailto:ptaccounting@bmcjax.com.

Email Customer Service

Patient Info - Billing & Insurance Information Additional Content Section 2

Physician Bill

  • Physician bill for each physician who performed a service or consultation while a patient at a Baptist Health hospital or outpatient facility
  • Physician bill for services provided for a primary care or specialist office visit

Baptist Physician Practices

For your convenience, we have listed contact information for some of the Baptist physician practices that may participate in your care and issue you a bill.