Clinical Quality and Patient Safety

Baptist Health is committed to continuously improving clinical quality and patient safety. Our approach focuses on improving care delivery through the use of evidence-based practices and established clinical guidelines to support optimal outcomes and reduce the likelihood of patient harm.

We embrace the goal of reducing preventable harm from The Joint Commission and the National Quality Forum and support this commitment through a range of systems, processes and initiatives designed to reduce risk and improve reliability across care settings including:

• Culture of Safety surveys to assess and strengthen the safety environment
• Participation in a Patient Safety Organization (PSO) to support shared learnings from safety events with the goal of reducing the likelihood of harm associated with care delivery
• Bar code medication administration to reduce the risk of medication-related harm
• Electronic health record safeguards to support clinical decision-making
• Standardized processes to promote consistency and reduce variation in care delivery
• Independent double-checks to enhance reliability in critical processes
• Hand hygiene monitoring systems to reduce the risk of infection transmission
• Structured communication tools to support accurate and timely exchange of critical information across care teams and improve care coordination
• Efforts to enhance patient and workforce experience and satisfaction through tools such as survey feedback, safety huddles, workforce safety programs and patient rounding

Baptist Health monitors performance over time to evaluate the effectiveness of clinical quality and patient safety initiatives. There are many ways to measure clinical quality and patient safety. The information below reflects measurable outcomes and hospital performance trends related to infection prevention, readmissions and patient experience.

Quality and Safety ratings, including Hospital Safety Grades are available at the links below:

• Baptist Medical Center Jacksonville
• Baptist Medical Center South
• Baptist Medical Center Beaches
• Baptist Medical Center Clay
• Baptist Medical Center Nassau
• Wolfson Children's Hospital
• Agency for Healthcare Administration | Florida Cares
• Leapfrog Hospital Safety Grade

Baptist Health shares information about its quality and safety plan, updated annually at the link below:

• Annual Quality Improvement and Patient Safety Plan