Epic Ambulatory/MyChart, Remote Eligible, Baptist Medical IT Data Center

Job Summary

The Epic Ambulatory Application Analyst will provide comprehensive support for Epic Ambulatory applications across all outpatient specialties, acting as a critical link between clinical operations and IT. This role focuses on ensuring system functionality, optimizing workflows, and maintaining system integrity, while delivering a seamless user experience for clinic teams. The analyst will troubleshoot issues, perform routine maintenance, support Epic updates, and collaborate with cross-functional teams to implement operational improvements.

This position emphasizes hands-on application support, workflow optimization, and interface troubleshooting, with a strong focus on maintaining operational effectiveness and improving clinical efficiency. Candidates with experience in Epic Ambulatory workflows, ServiceNow or similar ticketing systems, and Microsoft 365 applications are highly desirable

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

Approved Remote Locations: AL, FL, GA, ID, IN, KY, LA, MS, NC, OH, OK, OR, SC, SD, TN, TX, VA, WV, WYAs an Epic Ambulatory Application Analyst, you will be:

• Provide end-to-end support for Epic Ambulatory applications, with a focus on primary care and specialty outpatient teams.

• Manage and resolve incident tickets and service requests through ServiceNow, ensuring smooth daily operations.

• Monitor and troubleshoot interface errors, maintaining data integrity across systems.

• Support Epic quarterly updates, implementing required system enhancements and adjustments.

• Collaborate with clinical informatics, operational leaders, project managers, and Epic technical teams to clarify requirements and implement optimizations.

• Participate in application testing and integrated testing for system updates, new functionality, and workflow changes.

• Contribute to system upgrades, updates, and cross-application projects.

• Provide 24/7 support for applications within accountability, ensuring operational continuity.

If you are interested in this Full-Time Epic Ambulatory/MyChart Application Analyst opportunity, please apply now or contact kerene.Malcolmhewlett@bmcjax.com.

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 2 years Clinical Applications and Systems - design, build, integration, activation (Required)
• Minimum 2 years of related experience (Required)
• Strong understanding of Ambulatory workflows within the Epic environment (Highly Preferred)
• Proficiency in Microsoft 365, with high comfort using Outlook, Teams, and Excel (Preferred)
•  Experience using Microsoft Visio for workflow mapping and process documentation (Preferred)
• Strong understanding of Epic workflows and basic Epic build concepts (Preferred)
• Possession of (or working toward) an industry-recognized certification (Preferred)

License and Certification

• Certified - EPIC Preferred
  • Epic Ambulatory highly preferred
  • MyEpic MyChart preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.