Epic Cadence Application Analyst, Revenue Cycle Clinical Applications, Jacksonville, Baptist Medical Center. 

Job Summary

Epic Cadence Application Analyst, Revenue Cycle Clinical Applications, Jacksonville, Baptist Medical Center.

Epic Cadence application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst’s day is devoted to resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions or follow-up, which also includes support of complementary workflows. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic Ambulatory application analysts also spend time collaborating with cross-functional teams. Their week may include a team huddle, weekly group meeting or a smaller session with their team lead. Throughout the day, they may attend various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective. In addition, they will contact end-users via various communication methods to clarify end-user incidents to resolve incidents

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

Epic Cadence Application Analyst, you will be responsible for:

• The role ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health.
• Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.
• Perform applications testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.
• Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions.
• Provide 24/7 customer support for applications within accountability. Certification Note:
• If supporting an Epic application, appropriate EPIC Certification is required within 6 months.

If you are interested in this Full-Time Epic Cadence Application Analyst opportunity, please apply now or contact andrew.foran@bmcjax.com.

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 2 years Clinical Applications and Systems - design, build, integration, activation Required
• Minimum 2 years of related experience required
• Strong understanding of Epic Cadence, MyChart, Referrals, and Ambulatory preferred 
• Epic scheduling preferred
• Previous experience with the Information system service ticketing process and technology is preferred 
• Strong understanding of Epic workflows and basic Epic build concepts preferred 
• Possession of (or working toward) an industry-recognized certification is preferred
• Ability to map and document workflows preferred

License and Certification

• Certified - EPIC Preferred
• Epic Cadence preferred 

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.