Manager, Family Support Services, Wolfson Children's Hospital

Job Summary

Baptist Health is seeking to hire a Full Time, Manager within Family Support Services, based at Wolfson Children's Hospital in Jacksonville.

This role provides operational leadership and professional development oversight for the Child Life and Music Therapy teams within Family Support Services. The Manager is responsible for ensuring high-quality, patient- and family-centered experiences while supporting team performance, engagement, and program growth.

This position partners closely with the Foundation to secure, steward, and appropriately utilize philanthropic donations and gifts to enhance the patient and family experience across the hospital.

Key Responsibilities:

• Provide direct operational oversight of Child Life and Music Therapy programs within Family Support Services, ensuring alignment with organizational goals and best practices.

• Supervise, mentor, and develop team members, including performance management, coaching, and succession planning.

• Ensure delivery of high-quality therapeutic and psychosocial services to patients and families.

• Collaborate with interdisciplinary clinical teams to integrate Child Life and Music Therapy services into patient care plans.

• Develop and monitor program goals, metrics, budgets, and resource allocation.

• Partner with the Foundation to identify funding priorities, support donor engagement efforts, and ensure responsible stewardship of philanthropic gifts.

• Maintain compliance with regulatory, accreditation, and professional standards.

• Lead program evaluation and continuous quality improvement initiatives.

Experience:

• Over 5 years Child Life Experience Required
• 3-5 Years Supervisory Experience Required

If you are interested in this Full Time position at Wolfson Children's Hospital, please apply now.

Education Required

MS

Experience

• Supervisory Experience

Location