Onboarding Operations Manager, Recruitment, Hybrid, Baptist Jacksonville

Job Summary

The Onboarding Manager oversees the daily operations of the onboarding function ensuring a seamless, compliant, efficient and high-quality experience for new hires, internal transfers, and stakeholders. This role provides leadership to the onboarding team, drives process improvement initiatives, and ensures organizational standards, regulatory requirements, and service expectations are consistently met.

The Onboarding Operations Manager partners closely with Talent Acquisition, HR, hiring leaders and cross-functional stakeholders to ensure timely pre-employment processing, clear communication and best-in-class candidate-to-employee transition experience.

Key Responsibilities

Operations Management

• Lead and manage end-to-end onboarding operations, ensuring timely processing and readiness for new hire start dates
• Develop, implement, and maintain standardized onboarding workflows, procedures, and service level expectations
• Monitor onboarding metrics, productivity, and service delivery outcomes to ensure operational effectiveness
• Identify process gaps and implement continuous improvement strategies to enhance efficiency and candidate experience
• Partner with HR, Recruitment, Employee Health, Payroll, and department leaders to coordinate onboarding activities

Team Leadership & Management

• Lead, coach, and develop onboarding team members to support performance, engagement, and professional growth
• Establish clear performance expectations, service level agreements and productivity benchmarks.
• Monitor workflow distribution and capacity planning to ensure appropriate coverage and responsiveness
• Foster a culture of accountability, customer service excellence and continuous improvement

Compliance & Auditing

• Conduct regular audits to ensure onboarding documentation meets regulatory, accreditation, and organizational standards
• Ensure accuracy and completeness of employee records, licensure, certifications, and required pre-employment requirements
• Maintain compliance with internal policies, state and federal regulations, and audit readiness standards
• Implement corrective actions and training based on audit findings

Stakeholder Collaboration

• Serve as a primary liaison between onboarding, leadership, and operational departments
• Provide guidance to hire managers regarding onboarding requirements, timelines, and best practices
• Support organizational initiatives, system transitions, and process changes impacting onboarding

Reporting & Strategic Support

• Track and analyze key performance metrics (time-to-start, onboarding cycle time, candidate satisfaction, error rates, etc.)
• Prepare operational reports for leadership and recommend strategic improvements
• Contribute to workforce planning by identifying onboarding capacity needs and operational risks

Candidate Experience

• Championing a positive, organized, and supportive transition experience for candidates
• Ensure proactive, clear communication throughout the onboarding journey
• Address escalations, resolve complex onboarding issues, and remove barriers to timely starts
• Monitor candidate engagement and onboarding satisfaction surveys, identifying opportunities to improve experience, reducing anxiety, and strengthening early connections to the organization
• Partner with Talent Acquisition and HR leadership to ensure onboarding practices align with organizational values, employer brand, and candidate experience standards
• Drive consistency in onboarding delivery to ensure every new team member receives a professional, welcoming, and well-coordinated entry into the organization

New Team Member Orientation & Integration

• Oversee the execution of new team member orientation to ensure a welcoming, informative, and engaging introduction to the organization
• Ensure orientation effectively prepares new team members with the knowledge, tools, and resources necessary for a successful start
• Partner with HR, operational leaders, and support functions to ensure orientation content reflects organizational priorities, culture, compliance requirements, and operational readiness
• Continuously evaluate and improve orientation effectiveness based on feedback, engagement metrics, and organizational needs
• Ensure a consistent orientation experience across locations, departments, and team member populations

Education Required

Bachelor's Degree

Education Preferred

Bachelor's Degree

Experience

Required Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field required
• Minimum of 3 years of progressive experience in onboarding, human resources operations, talent acquisition operations, or related HR function
• Minimum of 2 years of leadership or supervisory experience, including team leadership, performance management, and workflow oversight
• Experience managing high-volume, process-driven operational functions with multiple stakeholders and competing priorities

Preferred Education & Experience

• Experience in a healthcare, hospital, or regulated environment strongly preferred
• Experience supporting enterprise or multi-site organizations preferred
• Experience designing or improving onboarding, orientation, or employee transition programs

Knowledge, Skills, and Abilities

• Strong knowledge of onboarding processes, employment documentation requirements, and regulatory compliance standards
• Demonstrated ability to lead operational teams, manage performance, and drive accountability
• Strong process improvement skills, with the ability to identify inefficiencies and implement scalable solutions
• Ability to analyze operational metrics and use data to drive decision-making and continuous improvement
• Excellent organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong interpersonal and communication skills, with the ability to effectively partner with leaders, hire managers, and cross-functional teams
• Ability to manage escalations and resolve complex operational or candidate-related issues professionally and efficiently
• High attention to detail with strong focus on accuracy, compliance, and service excellence

Systems & Technical Skills

• Experience using Human Resources applicant tracking systems, or onboarding platforms required
• Workday experience a plus
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook

License and Certification

• Senior Professional in Human Resources (SPHR) Preferred
• Professional in Human Resources (PHR) Preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.