Patient Access Representative II, Baptist MD Anderson
Date Posted: Apr 03, 2026
Status: Full time
Shift Details: Day (United States of America)
Job Summary
*Up to $1,000 Sign-On Bonus
Baptist Medical Center MD Anderson is currently hiring for a Full-Time Days Patient Access Representative II to join our BMDA Patient Access Services Department at our Baptist MD Anderson location here in the Jacksonville, FL area.
Shift Details: Monday through Friday 9:00 AM to 5:30 PM
This team is small with 2 individuals performing check-ins and 6-10 individuals performing check-outs. The team works closely alongside patients and providers. The team member will be comfortable in an office setting, hard worker, customer service and multi task skilled. The department focus is helping MD Anderson patients through their medical process by working with the patient's schedule and confirming patient appointments.
As a Patient Access Representative II, you will be responsible for:
- Registering patients accurately and efficiently
- Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
- Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
- Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
- Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintaining a professional relationship with all clinical and non-clinical team members
- Articulating compliance documentation and ensure completion of required patient consent forms
- Maintaining patient privacy in accordance with HIPAA guidelines
Patient Access Representative Experience:
- 1-2 years Customer Service Experience Required
- 1-2 years Insurance Experience Required
- 1-2 years Healthcare Experience Required
Education & Credential Requirements:
- High School Diploma Required
- Certified Healthcare Access Associate (CHAA) Preferred
This Patient Access Rep II will be located at Baptist MD Anderson. If you are interested in this Full-Time Days opportunity, please apply now!
Education Required
Education Preferred
High School
Experience
License and Certification
- Driver's License - DMV
Location
Downtown - BMDA Building
1301 Palm Ave
Jacksonville, , 32207
Location Overview
Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.