Patient Access Representative II, Baptist Oakleaf

Baptist Oakleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a full-time opportunity, Monday - Wednesday 6:45 am - 7:15 pm.

Patient Access Representative II, Job Responsibilities:

• Registers patients accurately and efficiently

• Utilization of multiple systems and interfaces

• Cross-Trained in order to work in multiple patient access areas

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

• Maintains a professional relationship with all clinical and non-clinical team members

• Able to articulate compliance documentation and ensure completion of required patient consent forms

• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

• 1-2 years Customer Service Experience Required

• 1-2 years Healthcare experience Required

• 1-2 years Insurance experience Required

Education & Credential Requirements:

• High School Diploma Required