Patient Access Representative II, Emergency Department, PRN, Baptist ED North

Job Summary

Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist ED North in Jacksonville, FL. This is a PRN Night shift opportunity.

The Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.

Patient Access Representative II Job Responsibilities:

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access-to-care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Patient Access Representative II Experience:

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements:

• High School Diploma or equivalent (required)

If you are interested in this PRN Patient Access Representative II opportunity at Baptist ED North, please apply today!

Education Required

High School

Experience

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location