Patient Access Representative II, Full-Time, Baptist ED St. John's

Job Summary

Baptist South is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Fulltime opportunity, Monday, Tuesday, Friday, 6:45am - 7:15pm.Patient Access Representative II, Job Responsibilities:

• Registers patients accurately and efficiently

• Utilization of multiple systems and interfaces

• Cross-Trained in order to work in multiple patient access areas

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

• Maintains a professional relationship with all clinical and non-clinical team members

• Able to articulate compliance documentation and ensure completion of required patient consent forms

• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

• 1-2 years Customer Service Experience Required

• 1-2 years Healthcare experience Preferred

• 1-2 years Insurance experience Preferred

• High School Diploma Required

Education Required

High School

Experience

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location