Patient Access Representative II, Imaging Contact Center, Full-Time, Days, Baptist Southbank Plaza

Job Summary

*Eligible for Up to $1,000 Sign-on Bonus, if hired externally *

Baptist Health is hiring a Patient Access Representative II to join our Imaging Contact Center team at Baptist Southbank Plaza in Jacksonville, FL. This is a full-time day shift opportunity.

The Imaging Contact Center supports patients throughout the scheduling and registration process, helping ensure a seamless experience from initial contact through their visit. The Patient Access Representative II provides exceptional service through both face-to-face and telephonic interactions while ensuring accurate registration, appropriate documentation, and compliance with applicable healthcare regulations.

Patient Access Representative II Job Responsibilities:

• Register patients accurately and efficiently while ensuring all required demographic, insurance, and registration information is complete.
• Utilize multiple systems and interfaces to support patient access functions and maintain accurate patient information.
• Cross-train and work across multiple Patient Access areas to support departmental needs and operational efficiency.
• Provide service excellence to patients and visitors through professional face-to-face and telephone interactions.
• Contribute to Patient Access Services (PAS) goals and initiatives, including collections, palm scanning, and other departmental performance measures.
• Maintain knowledge of and compliance with applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements.
• Ensure required patient consent and compliance documentation is accurately communicated and completed while maintaining patient privacy in accordance with HIPAA guidelines.

Patient Access Representative II Experience:

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements:

• High School Diploma or equivalent (required)

If you are interested in this full-time Patient Access Representative II opportunity at Baptist Southbank Plaza, please apply today!

Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelines

Education Required

High School

Experience

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location