Patient Access Representative II, PAS Financial Clearance, Baptist Southbank

Job Summary

*Up to $1,000 Sign-On Bonus

Baptist Health is currently hiring for a Full-Time Days Patient Access Rep II to join our Patient Access Services Financial Clearance team at our Southbank Plaza location here in the Jacksonville, FL.

Shift Details: Monday through Friday 9:00am-5:30pm.

The Financial Clearance Department has a team of about 50 employees with around 25 of them being Patient Access Rep II's. The PAS II will be verifying patient eligibility with insurance companies and submitting and/or verifying authorization requests. As a Patient Access Representative III on the Financial Clearance team, representative will support a fast-paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment. The ideal candidate will bring a positive energy, have a high attention to detail, strong communication skills, have a background in healthcare and insurance and have an understanding of authorizations.

As a Patient Access Rep II, you will be responsible for:

• Registering patients accurately and efficiently.
• Utilizing of multiple systems and interfaces.
• Cross-Training in order to work in multiple patient access areas.
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributing to PAS Goals as defined annually
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintaining a professional relationship with all clinical and non-clinical team members.
• Being able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintaining patient privacy in accordance with HIPAA guidelines.
• On Call Team during week-long rotations.
• Flexibility to work on a rotating schedule.
• Selecting a region containing 4 Baptist Facilities and traveling to assignments within.
• Coaching team members and providing quality feedback to increase compliance and accuracy.

Education & Credential Requirements:

• High school diploma (or higher) Required

This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

Education Required

High School

Experience

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location