Patient Access Representative III, Baptist Downtown

Job Summary

Baptist Downtown is hiring a Patient Access Representative III to join our Patient access team in Jacksonville, FL.

This is a full-time opportunity, Monday - Friday 7:30 am - 4:00 pm.

Patient Access Representative III, Job Responsibilities:

• Registers patients accurately and efficiently

• Utilization of multiple systems and interfaces

• Cross-Trained in order to work in multiple patient access areas

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

• Maintains a professional relationship with all clinical and non-clinical team members

• Able to articulate compliance documentation and ensure completion of required patient consent forms

• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

• 1-2 years Customer Service Experience Required

• 1-2 years Healthcare experience required

• 1-2 years Insurance experience required

• Experience in a fast-paced, high-volume medical office setting preferred

Education & Credential Requirements:

• High School Diploma Required

Education Required

High School

Experience

• Healthcare Experience
• Customer Service Experience
• Insurance Experience

License and Certification

• Driver's License - DMV

Location