Patient Financial Advocate I, Single Billing Office, Baptist Metro Square
Date Posted: Mar 20, 2026
Status: Full time
Shift Details: Day (United States of America)
Job Summary
Baptist Health is hiring a Patient Financial Advocate I to join our Single Billing Office in downtown Jacksonville, FL.
Patient Financial Advocate I, Job Responsibilities:
- Essential role as a point of contact for patients in one of the following areas of business- Patient Access (hospital & ED patient facing), BMDA, Contact Center, or Single Billing Office (SBO)• The Team is a cross vertical group with a number one priority of serving the financial needs of the patients and families of Baptist Healthcare System.The ultimate goal of the Team is to integrate patient financial assistance throughout the healthcare system to provide a seamless patient experience• Educates patients and parties of their financial responsibility and assist with payment options and collection procedures• They counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate• They contact insurance carriers and other sources and act as an advocate for the patient• They collaborate with managers, physicians, and servicing departments regarding any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service• They identify eligibility for local, state, and federal programs.
Experience Requirements:
- 1-2 years Customer Service or Insurance experience
Education & Credential Requirements:
- High School Diploma Required
If you are interested in this Full-Time Patient Financial Advocate I position at Baptist Metro Square, please apply Today!
Education Required
Education Preferred
High School
Experience
License and Certification
- Driver's License - DMV
Location
Metro Square - 3563
3563 Philips Hwy
Jacksonville, , 32207
Location Overview
Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.