ServiceNow Business Systems Analyst, Hybrid, Baptist Medical Center

Job Summary

ServiceNow Business Systems Analyst, Hybrid, Baptist Medical Center

The Business Systems Analyst serves as a key partner between business units and IT, ensuring that technology solutions effectively support operational and strategic objectives. This role is responsible for translating business needs into structured system requirements, evaluating solution options, and supporting the successful enhancement and implementation of enterprise systems. The position requires strong analytical ability, sound judgment, and collaborative communication skills.

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

ServiceNow Business Systems Analyst, you will be responsible for:

• Business & IT Partnership – Act as the primary liaison between business stakeholders and IT development teams to ensure alignment of system solutions with organizational goals.

• Requirements & Analysis – Lead intake and discovery efforts; gather, analyze, and document clear, well-structured business and system requirements supported by data analysis.

• Business Case & Evaluation – Conduct return on investment (ROI) analysis and contribute to proforma development; evaluate new applications and recommend system alternatives or enhancements.

• Solution Communication & Implementation Support – Prepare communications and deliver presentations outlining system enhancements, options, and recommendations to stakeholders.

• Ongoing System & Process Improvement – Assess evolving business needs and emerging IT developments; resolve routine issues independently while collaborating with senior team members on more complex initiatives.

If you are interested in this hybrid Full-Time opportunity, please apply today, or reach out to the primary recruiter at andrew.foran@bmcjax.com!

Education Required

Bachelor's Degree or Equivalent Experience

Education Preferred

Bachelor's Degree

Experience

• Minimum 2 years of related experience (Required)

• Strong written and verbal communication skills, with the ability to engage effectively across technical and business audiences (preferred)

• Demonstrated organizational and administrative capabilities, including documentation and process coordination (preferred)

• Customer service experience with a focus on responsiveness and stakeholder satisfaction (preferred)

• Effective time management skills with the ability to prioritize tasks and meet deadlines (preferred)

License and Certification

• PMI Professional in Business Analysis (PMI - PBA) Preferred Or
• Certified Business Analysis Professional (CBAP - IIBA) Preferred Or

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.