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Baptist Health of Northeast Florida Collaborates with Gozio Health to Improve Patient Access through Mobile Wayfinding and Engagement

Patient engagement app will help patients and visitors easily find where they need to go at Baptist Health locations, and more.

Jacksonville, FL

Gozio Health, an industry-leading, customizable end-to-end mobile platform, announced that it is working with Baptist Health in Jacksonville, Florida, to provide mobile wayfinding to its patients. Baptist Health will be the first in Northeast Florida to launch this patient engagement platform, which is designed to optimize the patient’s journey at every point of care.

Baptist Health will deploy Gozio’s indoor navigation capabilities in each of its hospitals and parking garages, in addition to more than 175 outpatient locations, later this year. The mobile wayfinding platform provides GPS-like turn-by-turn directions, guiding patients from their homes to the appropriate parking location and then to their intended destination with ease. The navigation app will make it easy to find onsite amenities, from restaurants to restrooms to ATMs – as well as help patients access digital services such as physician directories, appointment scheduling, patient records and more.

“Baptist Health is committed to providing accessible, quality health care services to patients. Mobile wayfinding will help improve their experience as they travel to the point-of-care,” said Michael A. Mayo, DHA, FACHE, president and CEO of Baptist Health. “Our work with Gozio is timely as it pertains to growing patient expectations to make health care easier to find and understand.”

“Health systems across the country recognize the growing importance of digital interactions with patients, and we applaud Baptist Health for taking the lead in Northeast Florida to improve patient access and experience,” said Joshua Titus, CEO and founder of Gozio Health. “By deploying our digital front door platform and wayfinding capabilities, Baptist Health is setting a new bar for patient engagement and empowerment.”