Terry Hayes, MD Office and Other Patient Information
Primary Office
Office 1: Baptist Primary Care
, Jacksonville, FL 32223
904.390.7499
Patient Reviews
All reviews have been submitted by patients after seeing the provider. Actual comments are displayed while preserving patient confidentiality.
Reviews (267)
SORT BY
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Patient Review 1
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Knowledgeable staff & great care
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Patient Review 2
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Staff an Dr were very professional.
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Patient Review 3
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
I find when I need appointment I came one quickly
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Patient Review 4
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Staff, I miss Nora
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Patient Review 5
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Convenient, efficient, and caring. Everyone is polite and friendly.
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Patient Review 6
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Professional and friendly. Appointments are kept on time, Doctor gives you time for your visit, I have never felt rushed.
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Patient Review 7
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Great office staff, very helpful staff and professional Doctors .
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Patient Review 8
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Staff is very friendly and Dr. Hayes is awesome!
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Patient Review 9
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
The staff is very helpful and nice. Dr Hayes and Nora really listen and then helps to fix what ever my problems might be. Very clean and professional staff at the office on San Jose Blvd. Would recommend to all my family and friends
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Patient Review 10
5 out of 5 stars
Reviewed on April 27, 2022 | Verified Review
Dr Hayes personal attention and always on time.
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Patient Review 11
5 out of 5 stars
Reviewed on April 08, 2022 | Verified Review
High quality personnel. Knowledgeable and caring
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Patient Review 12
0.5 out of 5 stars
Reviewed on April 08, 2022 | Verified Review
Dr. Hayes is in a rush every time you go for an appointment, he doesn't want to listen to your concerns and never gets back to you with a treatment for your concerns. I have only got a good treatment when I was when covid 19 and everything was over the phone. His assistant Norah was very nice but she will not get back to you with any answers of what the doctor want me to do and the new assistant is nasty and argumentative. I would be leaving this practice soon. Make nonsense to have a doctor that is never available for you.
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Patient Review 13
4.5 out of 5 stars
Reviewed on April 01, 2022 | Verified Review
Friendly atmosphere and convenient location
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Patient Review 14
5 out of 5 stars
Reviewed on April 01, 2022 | Verified Review
Very friendly and efficient staff.
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Patient Review 15
5 out of 5 stars
Reviewed on April 01, 2022 | Verified Review
On time. Dr Hayes and staff
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Patient Review 16
5 out of 5 stars
Reviewed on March 29, 2022 | Verified Review
Professional, friendly. I have been a patient there for 26 years.
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Patient Review 17
5 out of 5 stars
Reviewed on March 28, 2022 | Verified Review
I have confidence in Dr Hayes at San Jose office. He is a personable and very understanding Physician. Lucky to have this doctor!
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Patient Review 18
5 out of 5 stars
Reviewed on March 28, 2022 | Verified Review
Dr. Hayes is the best!!!
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Patient Review 19
5 out of 5 stars
Reviewed on March 28, 2022 | Verified Review
Courteous staff, attention to detail
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Patient Review 20
5 out of 5 stars
Reviewed on March 24, 2022 | Verified Review
The fact that you are affiliated with Baptist Hospital. The fact that you were recommended to me by my Surgeon, Gordon Pauley in 2002. The fact that I only live 2 miles from the Mandarin Location. The fact that Dr. Hayes has been there all of the last 20 years and hopefully for a lot longer.
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Patient Review 21
5 out of 5 stars
Reviewed on March 23, 2022 | Verified Review
All the staff is so considerate and helpful.
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Patient Review 22
4.5 out of 5 stars
Reviewed on March 18, 2022 | Verified Review
I like the people who staff the appointment schedule. They do their best to ensure you'll be seen as soon as possible. I also like the ladies who do the intake for Dr. Hayes. They are always fast, efficient, and professional.
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Patient Review 23
5 out of 5 stars
Reviewed on February 10, 2022 | Verified Review
Great People, very helpful! Thanks
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Patient Review 24
5 out of 5 stars
Reviewed on February 09, 2022 | Verified Review
The office is comfortable and everyone is professional. I always leave feeling that my doctor listened to me and we had a real conversation about my health.
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Patient Review 25
5 out of 5 stars
Reviewed on February 03, 2022 | Verified Review
My Dr.
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Patient Review 26
5 out of 5 stars
Reviewed on February 02, 2022 | Verified Review
Great doctors and wonderful staff..
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Patient Review 27
5 out of 5 stars
Reviewed on February 02, 2022 | Verified Review
The office is clean, spaced appropriately, and the staff is friendly and helpful. The doctors, nurses and technicians are caring and knowledgeable and the phone personnel are always willing to help anyway they can. I have been going to the same doctor in the same office for over 20 years and I think this is the best doctors and office staff anywhere.
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Patient Review 28
5 out of 5 stars
Reviewed on January 29, 2022 | Verified Review
Efficiency and friendly. The staff cares.
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Patient Review 29
5 out of 5 stars
Reviewed on January 23, 2022 | Verified Review
Been going for years. Trust them with my health needs
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Patient Review 30
5 out of 5 stars
Reviewed on January 21, 2022 | Verified Review
Dr. Hayes is great, very throrough and the office is well organized to get you in and out. Being able to do the bloodwork at the same office is nice also.
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Patient Review 31
5 out of 5 stars
Reviewed on January 12, 2022 | Verified Review
Familier with staff and Doctor
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Patient Review 32
5 out of 5 stars
Reviewed on January 11, 2022 | Verified Review
Dr. Hayes is pretty close to on time with appointments. And he is thorough.
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Patient Review 33
5 out of 5 stars
Reviewed on January 07, 2022 | Verified Review
I like the atmosphere and the professionalism and efficiency of the staff.
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Patient Review 34
5 out of 5 stars
Reviewed on January 07, 2022 | Verified Review
Nurse the doctor they are friendly
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Patient Review 35
5 out of 5 stars
Reviewed on January 07, 2022 | Verified Review
Super care
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Patient Review 36
5 out of 5 stars
Reviewed on January 06, 2022 | Verified Review
Been a member for 26 years and 3 doctors. I live in St. Augustine, but choose to drive.
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Patient Review 37
4 out of 5 stars
Reviewed on January 04, 2022 | Verified Review
Call patient back in at least a day - especially if previously treated for the same condition. Ensure proper instructions are given for medication prescribed during virtual appointment.
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Patient Review 38
5 out of 5 stars
Reviewed on January 04, 2022 | Verified Review
In and out and staff and Doctor Hayes are great
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Patient Review 39
5 out of 5 stars
Reviewed on December 29, 2021 | Verified Review
Friendly staff and great Dr .
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Patient Review 40
5 out of 5 stars
Reviewed on December 22, 2021 | Verified Review
Dr. Terry Hayes. The ease of getting appointments
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Patient Review 41
5 out of 5 stars
Reviewed on December 18, 2021 | Verified Review
The staff is excellent. Promptness for appointments. I have never waited beyond 10 minutes to see the Dr from my scheduled appointment time
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Patient Review 42
5 out of 5 stars
Reviewed on December 10, 2021 | Verified Review
Pleasant and friendly people. Was waited on quickly, I was in and out in 15 minutes!
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Patient Review 43
5 out of 5 stars
Reviewed on December 10, 2021 | Verified Review
Everyone from the office visit appointment makers to the nurse to the dr; everyone is willing to help. Dr. Hayes is knowledgeable and listens to me before he makes a diagnosis. Nurse Nora is great. I recently had a problem with a prescription sent to the pharmacy. She kept me constantly informed as she was trying to resolve the situation which took over 2 hours and past closing time. She then called me the next morning to see how I was feeling. Nurse Nora went over and beyond in assisting me and I am grateful.
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Patient Review 44
5 out of 5 stars
Reviewed on November 04, 2021 | Verified Review
Great service
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Patient Review 45
5 out of 5 stars
Reviewed on November 03, 2021 | Verified Review
Friendly ,efficient and convenient and has all services i need
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Patient Review 46
5 out of 5 stars
Reviewed on October 29, 2021 | Verified Review
Great doctors and staff!
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Patient Review 47
5 out of 5 stars
Reviewed on October 28, 2021 | Verified Review
Seems well organized and accountable
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Patient Review 48
5 out of 5 stars
Reviewed on October 28, 2021 | Verified Review
Fantastic professional team. Appointments are always on time and entire semiannual visits are quickly performed and Sr. Hayes professional services are exemplary. Well done Mandarin team.
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Patient Review 49
5 out of 5 stars
Reviewed on October 21, 2021 | Verified Review
Dr Hayes and Nora are Awesome
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Patient Review 50
5 out of 5 stars
Reviewed on October 21, 2021 | Verified Review
Good doctor and staff...
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Patient Review 51
5 out of 5 stars
Reviewed on October 21, 2021 | Verified Review
They are always so welcoming and caring "what do I like about the office"????? I love Dr Hayes and Nora!
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Patient Review 52
5 out of 5 stars
Reviewed on October 21, 2021 | Verified Review
Your office is clean, Bright & y'all are easy to do business with.
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Patient Review 53
5 out of 5 stars
Reviewed on October 20, 2021 | Verified Review
I like the way you are greeted and treated with such professionalism with a touch of friendly courtesy. From Marilyn to each of the ladies that work with her I am so glad I am a patient with Dr. Hayes. Thank you for the wonderful care received by me.
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Patient Review 54
4 out of 5 stars
Reviewed on October 07, 2021 | Verified Review
everyone was incredibly friendly and nice
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Patient Review 55
5 out of 5 stars
Reviewed on October 06, 2021 | Verified Review
Close by and very timely and friendly
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Patient Review 56
5 out of 5 stars
Reviewed on October 04, 2021 | Verified Review
the people at the front office are very nice, especially the people whose setting up your appointments ( they will do everything to accomodate your needs if possible ) thank you for all your hardwork.
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Patient Review 57
5 out of 5 stars
Reviewed on October 02, 2021 | Verified Review
Best doctor in Town! Terry Hayes is wonderful
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Patient Review 58
5 out of 5 stars
Reviewed on September 30, 2021 | Verified Review
It???s great??? It???s a family of caring professionals ????????
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Patient Review 59
4.5 out of 5 stars
Reviewed on September 30, 2021 | Verified Review
Close to home. Relatively easy to get an appointment.
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Patient Review 60
5 out of 5 stars
Reviewed on September 30, 2021 | Verified Review
The office is good in getting things done,, the one lady when you come in is not to friendly always make you feel like you are under her. and the greeting on the phone when you call is a joke, have to go through the same thing each time you call, I don't need to hear this junk. when I call I don't feel well and have to listen to this long drawn out message, I know and feel most people know what to do, zi feel you need to do something about this.
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Patient Review 61
5 out of 5 stars
Reviewed on September 23, 2021 | Verified Review
Very professional and personable staff; comfortable office environment.
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Patient Review 62
5 out of 5 stars
Reviewed on September 19, 2021 | Verified Review
Clean, immediate check in, always timely with very little wait time. Professional staff. Great doctor.
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Patient Review 63
5 out of 5 stars
Reviewed on September 08, 2021 | Verified Review
Dr. Hayes and the staff are very professional yet compassionate with all their patients.
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Patient Review 64
5 out of 5 stars
Reviewed on September 04, 2021 | Verified Review
Easy access to my home, service is friendly and prompt.
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Patient Review 65
5 out of 5 stars
Reviewed on September 04, 2021 | Verified Review
courteous and professional was seen in a timely manner answered all questions
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Patient Review 66
4.5 out of 5 stars
Reviewed on September 04, 2021 | Verified Review
Office staff helpful & human. . Dr. Hayes has taken good care of me for 20+ years. Always a good Dr.
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Patient Review 67
5 out of 5 stars
Reviewed on September 03, 2021 | Verified Review
Staff is super nice. The office is always clean and neat. The wait time to be seen is very short.
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Patient Review 68
5 out of 5 stars
Reviewed on August 27, 2021 | Verified Review
Dr. Hayes is great. He???s very personable and has a calming demeanor. Gets right to the point and is honest, in my opinion. Thank you, Matt I.
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Patient Review 69
5 out of 5 stars
Reviewed on August 21, 2021 | Verified Review
The nurse was very nice
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Patient Review 70
4.5 out of 5 stars
Reviewed on August 11, 2021 | Verified Review
did not have to wait long.
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Patient Review 71
5 out of 5 stars
Reviewed on August 06, 2021 | Verified Review
Professional and courteous staff. Very understanding of needs and assistance. Timely appointment and call back times. Appreciate the medical teams.
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Patient Review 72
5 out of 5 stars
Reviewed on August 06, 2021 | Verified Review
Dr Hayes is awesome.
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Patient Review 73
5 out of 5 stars
Reviewed on August 05, 2021 | Verified Review
Prompt service, Helpful on getting appointments
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Patient Review 74
5 out of 5 stars
Reviewed on August 04, 2021 | Verified Review
Everyone is very professional and friendly
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Patient Review 75
5 out of 5 stars
Reviewed on August 04, 2021 | Verified Review
Professional, courteous and caring.
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Patient Review 76
5 out of 5 stars
Reviewed on August 02, 2021 | Verified Review
They put the patient first.
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Patient Review 77
5 out of 5 stars
Reviewed on July 29, 2021 | Verified Review
On time
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Patient Review 78
5 out of 5 stars
Reviewed on July 28, 2021 | Verified Review
Dr Hayes and Marilyn at the front desk
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Patient Review 79
5 out of 5 stars
Reviewed on July 21, 2021 | Verified Review
All my doctors and staff were very professional, thorough, and caring people.
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Patient Review 80
5 out of 5 stars
Reviewed on July 20, 2021 | Verified Review
Everyone is always very professional and caring at the same time. I have never had any problems getting appointments set, nor have I ever had to wait long before being called back to see the Doctor. Absolutely worth a 10.
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Patient Review 81
5 out of 5 stars
Reviewed on July 11, 2021 | Verified Review
Nice people. Been going there for many years.
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Patient Review 82
5 out of 5 stars
Reviewed on June 30, 2021 | Verified Review
Convenient location. Pleasant, efficient staff. Reasonable wait time. Quick response to questions or messages left for the doctor. I really like & trust Dr. Hayes, he???s a great diagnostician & thoroughly researches medication & treatment options. Always remains professional, yet friendly & approachable. His assistant Norah is top notch!
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Patient Review 83
5 out of 5 stars
Reviewed on June 22, 2021 | Verified Review
Location and effeciency.
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Patient Review 84
5 out of 5 stars
Reviewed on June 19, 2021 | Verified Review
Caring, understanding about fear of giving blood, light hearted, but professional
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Patient Review 85
5 out of 5 stars
Reviewed on June 19, 2021 | Verified Review
Clean and organized
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Patient Review 86
5 out of 5 stars
Reviewed on June 19, 2021 | Verified Review
Everything. My questions are always addressed. No problem mking appointment. Dr Hayes. and his staff are #1.
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Patient Review 87
5 out of 5 stars
Reviewed on June 19, 2021 | Verified Review
The friendly, helpful staff, short wait time to see the doctor, the office is always clean. I have been a patient here since 1993 and I the doctors, nurses and staff are the best anywhere.
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Patient Review 88
5 out of 5 stars
Reviewed on June 18, 2021 | Verified Review
Friendliess of staff
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Patient Review 89
5 out of 5 stars
Reviewed on June 18, 2021 | Verified Review
Knowledgeable friendly staff
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Patient Review 90
5 out of 5 stars
Reviewed on June 09, 2021 | Verified Review
Everyone I encounter at the office is courteous and helpful. I never have to wait long for Dr. Hayes and his assistant and I never experience a problem getting a timely appointment. I have been a patient of Dr. Hayes for several years and I trust his judgment and extensive medical knowledge. And he is always kind. I have told him that he is never allowed to retire.
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Patient Review 91
5 out of 5 stars
Reviewed on June 09, 2021 | Verified Review
Things run smoothly and services are provided efficiently and effectively.
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Patient Review 92
5 out of 5 stars
Reviewed on June 09, 2021 | Verified Review
Everything from reception to seeing the Doctor is great.
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Patient Review 93
5 out of 5 stars
Reviewed on June 09, 2021 | Verified Review
They can always work you in if need so
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Patient Review 94
5 out of 5 stars
Reviewed on June 09, 2021 | Verified Review
Dr Hayes
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Patient Review 95
5 out of 5 stars
Reviewed on May 28, 2021 | Verified Review
Everything.
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Patient Review 96
5 out of 5 stars
Reviewed on May 27, 2021 | Verified Review
Very pleasant very accommodating crew
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Patient Review 97
5 out of 5 stars
Reviewed on May 24, 2021 | Verified Review
Normally no wait time. Lab in the building.
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Patient Review 98
5 out of 5 stars
Reviewed on May 23, 2021 | Verified Review
Always on time. Provide everything needed
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Patient Review 99
5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Very professional and friendly at the same time.
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Patient Review 100
5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
I like the friendliness , the professionalism, the care and concern of all the doctors and staff.
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Patient Review 101
4.5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Friendly and timely
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Patient Review 102
5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Easy in easy out, all the staff is very nice and professional .
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Patient Review 103
5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Prompt professional knowledgeable courteous care.
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Patient Review 104
5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Love the personnel, Dr. Hayes does a good job for me.
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Patient Review 105
5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Response time very good when I have an issue.
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Patient Review 106
4.5 out of 5 stars
Reviewed on May 21, 2021 | Verified Review
Clean and quiet. Not overly crowded.
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Patient Review 107
5 out of 5 stars
Reviewed on May 07, 2021 | Verified Review
Dr Hayes and staff
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Patient Review 108
5 out of 5 stars
Reviewed on April 29, 2021 | Verified Review
Staff shows great interest in you as a patient. They listen and respond.
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Patient Review 109
5 out of 5 stars
Reviewed on April 29, 2021 | Verified Review
Prompt. Dr. Hayes answers my questions well. Lab & X-ray are there in the office
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Patient Review 110
5 out of 5 stars
Reviewed on April 25, 2021 | Verified Review
Fantastic professional team. Efficient service from scheduling, check in, blood work, and Doctor visit. Thank you team Mandarin South.
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Patient Review 111
5 out of 5 stars
Reviewed on April 25, 2021 | Verified Review
They were being very careful! So no germs were spread! I did not have to wait very long! Everyone was very Nice!!
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Patient Review 112
5 out of 5 stars
Reviewed on April 24, 2021 | Verified Review
doctors are very knowledgable and take the time to listen. nurse and technicians are thorough and very kind. thank you for the care!
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Patient Review 113
5 out of 5 stars
Reviewed on April 23, 2021 | Verified Review
Staff and Dr. Hayes the best . I have been a patient of Dr. Hayes for about 10 years. In addition 2 adult daughters and their spouses are his patients. We all agree his medical care and the staff's service is consistently excellent.
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Patient Review 114
5 out of 5 stars
Reviewed on April 23, 2021 | Verified Review
Clean, professional and courteous.
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Patient Review 115
5 out of 5 stars
Reviewed on April 20, 2021 | Verified Review
The friendly/clean atmosphere and the efficiency of how the office is run. Mostly I enjoy the professionalism and knowledge of Dr. Hayes, he is very good about answering/explaining things where you understand things. Always feel good when I leave after talking with him about any issues. I missed seeing Nora as she always was so pleasant and helpful on every visit and a great people person. The new assistant was very nice and I’m sure I’ll get to know her in future visits.
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Patient Review 116
5 out of 5 stars
Reviewed on April 17, 2021 | Verified Review
Professional office, Friendly staff, prompt appointment, continuous care physicians, complete facilities as to x-ray and lab.
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Patient Review 117
5 out of 5 stars
Reviewed on April 17, 2021 | Verified Review
The quality of the care that I receive. The friendly staff.
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Patient Review 118
5 out of 5 stars
Reviewed on April 17, 2021 | Verified Review
fast friendly service when you need it.
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Patient Review 119
5 out of 5 stars
Reviewed on April 17, 2021 | Verified Review
people,service
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Patient Review 120
5 out of 5 stars
Reviewed on April 02, 2021 | Verified Review
From the Receptionist to Assistants and Nurses this office is so professional, courteous and caring. From my Doctor to all Doctors this is the place I want to be for my health care.
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Patient Review 121
5 out of 5 stars
Reviewed on March 29, 2021 | Verified Review
Conveniently located, staff that cares about your care
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Patient Review 122
5 out of 5 stars
Reviewed on March 29, 2021 | Verified Review
Well managed. Excellent customer service
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Patient Review 123
5 out of 5 stars
Reviewed on March 29, 2021 | Verified Review
Efficient, staff is friendly and helpful, office is clean with a pleasant atmosphere.
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Patient Review 124
5 out of 5 stars
Reviewed on March 28, 2021 | Verified Review
Friendly, always ready to help to answer all questions regarding health issues. Love!!!
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Patient Review 125
5 out of 5 stars
Reviewed on March 28, 2021 | Verified Review
Baptist Primary Care office is clean, well organized, and there is very little wait time.
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Patient Review 126
5 out of 5 stars
Reviewed on March 19, 2021 | Verified Review
Friendly, kind and competent staff
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Patient Review 127
4.5 out of 5 stars
Reviewed on March 19, 2021 | Verified Review
It is convenient to where I live and the staff is very accommodating. The visit went well and Dr. Hayes was very straightforward and seemed to be genuinely concerned about my health.
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Patient Review 128
5 out of 5 stars
Reviewed on March 19, 2021 | Verified Review
Friendly staff & short wait times
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Patient Review 129
5 out of 5 stars
Reviewed on March 14, 2021 | Verified Review
friendly personnel
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Patient Review 130
5 out of 5 stars
Reviewed on March 13, 2021 | Verified Review
excellent prompt service. caring staf,f good parking
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Patient Review 131
4.5 out of 5 stars
Reviewed on March 12, 2021 | Verified Review
Nothing. You don't serve coffee anymore, you don't have magazines anymore, you have to wait like an automate time behind a damn sign. I like Dr Hayes that's about it.
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Patient Review 132
5 out of 5 stars
Reviewed on March 12, 2021 | Verified Review
Hi, I believe this office has the nicest and friendly staff of any medical office I have been too. Thank you for being such a caring staff.
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Patient Review 133
5 out of 5 stars
Reviewed on March 12, 2021 | Verified Review
I love Dr Hayes. He takes the time to talk to you
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Patient Review 134
5 out of 5 stars
Reviewed on March 12, 2021 | Verified Review
LOVE the ambiance. It's warm, friendly, and "back in the day" there were hugs.
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Patient Review 135
2.5 out of 5 stars
Reviewed on March 12, 2021 | Verified Review
Changing Doctor
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Patient Review 136
5 out of 5 stars
Reviewed on March 12, 2021 | Verified Review
I've been going to Dr Hayes for many years and appreciate his care....
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Patient Review 137
5 out of 5 stars
Reviewed on March 07, 2021 | Verified Review
Everything
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Patient Review 138
4 out of 5 stars
Reviewed on March 04, 2021 | Verified Review
Provide COVID vax on-site. Other than that, the staff and doctors are doing a wonderful job under the current circumstances. They are quick to respond and courteous. I appreciate the team!
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Patient Review 139
5 out of 5 stars
Reviewed on March 03, 2021 | Verified Review
Everything
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Patient Review 140
4 out of 5 stars
Reviewed on March 03, 2021 | Verified Review
Patient experience was as expected. Facility is clean and bright. Office staff pleasant and efficient.
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Patient Review 141
5 out of 5 stars
Reviewed on March 02, 2021 | Verified Review
I never have to wait long to get an appointment. If I call the office and have any questions, my doctor’s nurse always gets back with me in a timely manner. The office staff are always very nice during the checking in process as well as the staff who make appointments.
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Patient Review 142
5 out of 5 stars
Reviewed on February 27, 2021 | Verified Review
professional staff...
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Patient Review 143
5 out of 5 stars
Reviewed on February 24, 2021 | Verified Review
Dr Hayes and staff. Office is very efficient.
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Patient Review 144
5 out of 5 stars
Reviewed on February 19, 2021 | Verified Review
Great service, fast
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Patient Review 145
5 out of 5 stars
Reviewed on February 18, 2021 | Verified Review
great attention to my needs,delivered with compassion
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Patient Review 146
4 out of 5 stars
Reviewed on February 18, 2021 | Verified Review
Front desk associates could be nicer. In all my 30+ years of coming to this office, the scheduling staff are very nice and helpful. Most of the nurses back with the doctor are kind, some are very cold, even after all these years.
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Patient Review 147
5 out of 5 stars
Reviewed on February 18, 2021 | Verified Review
Clean and efficient.
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Patient Review 148
5 out of 5 stars
Reviewed on February 18, 2021 | Verified Review
Great staff I like Dr Hayes and Pat in the appoi tment desk always does the best!
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Patient Review 149
4.5 out of 5 stars
Reviewed on February 17, 2021 | Verified Review
good staff when you come in or set up future visits excellent nurses and medical assistants
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Patient Review 150
5 out of 5 stars
Reviewed on February 17, 2021 | Verified Review
Very organized and efficient.
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Patient Review 151
5 out of 5 stars
Reviewed on February 11, 2021 | Verified Review
Great Doctor and staff
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Patient Review 152
5 out of 5 stars
Reviewed on February 11, 2021 | Verified Review
great people, service, staff, and Doctors
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Patient Review 153
5 out of 5 stars
Reviewed on February 11, 2021 | Verified Review
Phenomenal patient care.
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Patient Review 154
5 out of 5 stars
Reviewed on February 11, 2021 | Verified Review
Very friendlt
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Patient Review 155
5 out of 5 stars
Reviewed on February 11, 2021 | Verified Review
Professional, efficient, friendly, understanding: qualities found in everyone we encountered.
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Patient Review 156
5 out of 5 stars
Reviewed on February 10, 2021 | Verified Review
The employees that work there was nice and helpful
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Patient Review 157
5 out of 5 stars
Reviewed on January 12, 2021 | Verified Review
Dr Hayes & Norah Time & Attention Professional
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Patient Review 158
5 out of 5 stars
Reviewed on January 07, 2021 | Verified Review
Low wait time
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Patient Review 159
5 out of 5 stars
Reviewed on December 11, 2020 | Verified Review
Dr. Hayes is very conscientious and thorough. The staff is friendly, personable, and very attentive.
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Patient Review 160
5 out of 5 stars
Reviewed on December 11, 2020 | Verified Review
Well organized; staff are friendly and responsive with questions, appointments, etc. From staff at the front to the Doctors and nurses in the back, they have been cordial, efficient and effective.
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Patient Review 161
5 out of 5 stars
Reviewed on December 09, 2020 | Verified Review
The very helpful staff, the good social distancing in the waiting room, the convenient parking area.
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Patient Review 162
5 out of 5 stars
Reviewed on December 09, 2020 | Verified Review
It's always a pleasant experience to visit the Mandarin office, the staff is always kind and courteous and Dr. Hayes has always taken good care of me.
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Patient Review 163
5 out of 5 stars
Reviewed on December 08, 2020 | Verified Review
Able to get appointments when I need one. They are reliable when it comes to prompt replys when I call. They respond to my requests for medication refills and complete forms when I need them. Make sure I am up to date on everything. Dr Hayes is an excellent physician. His nurse, Nora is wonderful too. They take great care of me. Office is very organized. Professional and clean. The staff are friendly.
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Patient Review 164
5 out of 5 stars
Reviewed on December 08, 2020 | Verified Review
Staff is great, doctor is professional and knowledgeable. I'm glad I'm a patient.
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Patient Review 165
5 out of 5 stars
Reviewed on November 29, 2020 | Verified Review
No long wait. Staff friendly and efficient.
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Patient Review 166
5 out of 5 stars
Reviewed on November 16, 2020 | Verified Review
Available appointments, low wait time good staff and doctors.
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Patient Review 167
4.5 out of 5 stars
Reviewed on November 13, 2020 | Verified Review
Don't you think that asking "how to improve..." is more efficient to improve your office. Who "likes" going to the doctor? Or is this about giving you "big heads" with people saying what they "like" about you. Don't think about this too long, the answer is simple. It's efficiency vs gloating.
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Patient Review 168
5 out of 5 stars
Reviewed on November 13, 2020 | Verified Review
Entire staff is always friendly, caring and professional. Dr Hayes has been my physician for 18 years.
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Patient Review 169
5 out of 5 stars
Reviewed on November 09, 2020 | Verified Review
Ease of scheduling appointments
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Patient Review 170
5 out of 5 stars
Reviewed on November 08, 2020 | Verified Review
Dr. Hayes is the best! The office staff is caring and efficient. This is the best primary in Jacksonville.
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Patient Review 171
4.5 out of 5 stars
Reviewed on October 29, 2020 | Verified Review
The "exam" via cell phone with Dr. Hayes was very easy.
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Patient Review 172
5 out of 5 stars
Reviewed on October 23, 2020 | Verified Review
I like all the people that I have contact with.
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Patient Review 173
5 out of 5 stars
Reviewed on October 21, 2020 | Verified Review
Doctors very friendly and caring. Also almost always ON time.
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Patient Review 174
5 out of 5 stars
Reviewed on October 12, 2020 | Verified Review
I like my doctor and the front desk and appointment staff are helpful and kind. I don't like when equipment (xray) isn't working for long periods or if flu shots aren't available. I was happy the flu shot was on my last visit, but in passed years I had to get it somewhere else. Not a fan of "zoom" appointments and glad i can go into the office to be SEEN!
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Patient Review 175
5 out of 5 stars
Reviewed on October 11, 2020 | Verified Review
Always courteous and professional. Never have to wait long for scheduled appointment.
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Patient Review 176
5 out of 5 stars
Reviewed on October 10, 2020 | Verified Review
Everyone is always professional, helpful and caring.
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Patient Review 177
4 out of 5 stars
Reviewed on October 08, 2020 | Verified Review
Long wait for lab work. Nobody came out to see if I was waiting
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Patient Review 178
5 out of 5 stars
Reviewed on October 08, 2020 | Verified Review
N/A
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Patient Review 179
5 out of 5 stars
Reviewed on September 30, 2020 | Verified Review
Fast. Efficient caring. Attention to pandemic concerns. Calm atmosphere
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Patient Review 180
5 out of 5 stars
Reviewed on September 26, 2020 | Verified Review
Clean, efficient, followed Covid protocols, friendly and very pleasant.
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Patient Review 181
5 out of 5 stars
Reviewed on September 25, 2020 | Verified Review
always very NICE, Pleasant, Respectful and Caring.
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Patient Review 182
5 out of 5 stars
Reviewed on September 16, 2020 | Verified Review
The Doctors and staff are very professional and concerned about your wellness. They always make me feel welcomed. I would highly recommend anyone to have them as your primary care provider.
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Patient Review 183
5 out of 5 stars
Reviewed on September 14, 2020 | Verified Review
The people and the qualilty of health care
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Patient Review 184
5 out of 5 stars
Reviewed on September 11, 2020 | Verified Review
Have been coming there since the 1990’s. Love to see Dr Hayes. He’s very smart and always treats me with respect and professionalism.
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Patient Review 185
3 out of 5 stars
Reviewed on September 10, 2020 | Verified Review
Radiology tech did not care that I was in pain. They just kept pushing on the wound even after i flinched from the pain.
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Patient Review 186
5 out of 5 stars
Reviewed on September 10, 2020 | Verified Review
Always very attentive to my needs. Does a very good job taking care of my needs!!
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Patient Review 187
5 out of 5 stars
Reviewed on August 27, 2020 | Verified Review
Friendly staff
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Patient Review 188
5 out of 5 stars
Reviewed on August 27, 2020 | Verified Review
Professional, yet friendly, quick to tell me results from previous tests, took my questions seriously and answered them. Wonderful Staff right from check-in to the departure desk.
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Patient Review 189
5 out of 5 stars
Reviewed on August 24, 2020 | Verified Review
Clean, comfortable lobby and waiting room. Friendly, professional and knowledgeable medical and staff.
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Patient Review 190
5 out of 5 stars
Reviewed on August 20, 2020 | Verified Review
Great people
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Patient Review 191
5 out of 5 stars
Reviewed on August 16, 2020 | Verified Review
Friendly, informative! Always able to get an apt same day! Dr Hayes has an amazing staff!!
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Patient Review 192
5 out of 5 stars
Reviewed on August 07, 2020 | Verified Review
I want to talk about low blood pressure 90/63
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Patient Review 193
5 out of 5 stars
Reviewed on August 06, 2020 | Verified Review
Very friendly staff
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Patient Review 194
5 out of 5 stars
Reviewed on July 31, 2020 | Verified Review
Dr. Hayes is the best! He’s been my doctor for years.
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Patient Review 195
5 out of 5 stars
Reviewed on July 30, 2020 | Verified Review
The people is so friendly and helpful
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Patient Review 196
5 out of 5 stars
Reviewed on July 29, 2020 | Verified Review
The staff personnel an dr are always so nice an professional
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Patient Review 197
5 out of 5 stars
Reviewed on July 29, 2020 | Verified Review
Very friendly & convenient.
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Patient Review 198
5 out of 5 stars
Reviewed on July 27, 2020 | Verified Review
Friendly service
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Patient Review 199
5 out of 5 stars
Reviewed on July 24, 2020 | Verified Review
They are friendly, efficient, caring.
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Patient Review 200
5 out of 5 stars
Reviewed on July 23, 2020 | Verified Review
Good Personal Relationships. Convenient location. No long waiting to see the doctor.
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Patient Review 201
5 out of 5 stars
Reviewed on July 12, 2020 | Verified Review
Dr. Terry Hayes. Great staff!
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Patient Review 202
5 out of 5 stars
Reviewed on July 02, 2020 | Verified Review
I like the scheduling. It appears there is a reasonable allowance for a visit so you do not have to wait a long time to see the Doctor, you have a sufficient time to cover your needs and you are able to have the rest of your day.
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Patient Review 203
5 out of 5 stars
Reviewed on July 01, 2020 | Verified Review
Covid safe. Friendly staff. Nice doctor.
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Patient Review 204
4.5 out of 5 stars
Reviewed on June 29, 2020 | Verified Review
Convenient. Nice staff
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Patient Review 205
5 out of 5 stars
Reviewed on June 25, 2020 | Verified Review
The Doctors, Nurses and staff were all professionals in their duty's. The place was clean and seemed well organized.
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Patient Review 206
5 out of 5 stars
Reviewed on June 25, 2020 | Verified Review
They are very professional and always wanted to help.
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Patient Review 207
5 out of 5 stars
Reviewed on June 24, 2020 | Verified Review
I don't know what all to say, I was in my 20s and down the street when I met my doctor and now mid 40s and across town, almost 40 min away and I still go here. I have one within walking distance but this is my place for medical, it's a trust thing
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Patient Review 208
5 out of 5 stars
Reviewed on June 24, 2020 | Verified Review
Dr. Hayes and his staff
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Patient Review 209
5 out of 5 stars
Reviewed on June 22, 2020 | Verified Review
Convenient
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Patient Review 210
1.5 out of 5 stars
Reviewed on June 22, 2020 | Verified Review
Nothing. The deed is done. I was called to come in for a blood sample. I explained to the lady I'd be happy to but I have a tight schedule (plus it costs me ~$35/hr to take off time). I explained I would not wear a stupid, useless paper mask as I am over 62, have HBP and other risk factors which make a cardiac event far more likely than that mask protecting me at all from COVID 19. She said she understood and I should just tell the lady at the front desk and I would be let in without a mask. The lady at the front desk would have none of it. She was rude, avoided eye contact and simply said I must have a mask, period. I told her what I was told over the phone and she finally relented and called someone, or appeared to. She snapped at me before she even hung up that I would need a mask. I thanked her and left.
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Patient Review 211
5 out of 5 stars
Reviewed on June 20, 2020 | Verified Review
I feel that Baptist is very committed to providing excellent health care! I am totally confident with all of the doctors, nurses and staff!
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Patient Review 212
5 out of 5 stars
Reviewed on June 18, 2020 | Verified Review
I love dr Hayes and Nurse Nora.
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Patient Review 213
5 out of 5 stars
Reviewed on June 18, 2020 | Verified Review
Everything
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Patient Review 214
5 out of 5 stars
Reviewed on June 10, 2020 | Verified Review
Everyone that works there!
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Patient Review 215
5 out of 5 stars
Reviewed on June 07, 2020 | Verified Review
Always professional and caring
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Patient Review 216
5 out of 5 stars
Reviewed on June 06, 2020 | Verified Review
Dr Hayes is the primary reason.Secondarily,is the staff.From the front desk to Nora,lab,Xray and scheduling they treat you with professionalism, kindness and a smile . Thank you.
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Patient Review 217
4.5 out of 5 stars
Reviewed on June 04, 2020 | Verified Review
Close to me
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Patient Review 218
5 out of 5 stars
Reviewed on May 30, 2020 | Verified Review
Eberything
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Patient Review 219
5 out of 5 stars
Reviewed on May 28, 2020 | Verified Review
I have been a patient of Dr Hayes for over 20 years. He’s been there for me through many health issues.
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Patient Review 220
4.5 out of 5 stars
Reviewed on May 18, 2020 | Verified Review
friendly staff
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Patient Review 221
5 out of 5 stars
Reviewed on May 17, 2020 | Verified Review
Always clean, friendly staff, never a long wait, usually no more than 15 min, if that. Doctors offices are always clean and spotless, and again never a long wait after you are in there. Staff is always nice, courteous and friendly.
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Patient Review 222
5 out of 5 stars
Reviewed on May 17, 2020 | Verified Review
The service
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Patient Review 223
5 out of 5 stars
Reviewed on May 14, 2020 | Verified Review
Friendly office staff and Dr’s. Dr Hayes takes time to listen to you and doesn’t make you feel rushed.
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Patient Review 224
5 out of 5 stars
Reviewed on May 10, 2020 | Verified Review
Clean, efficiently run.
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Patient Review 225
5 out of 5 stars
Reviewed on May 03, 2020 | Verified Review
I love dr hayes. His staff friendly
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Patient Review 226
5 out of 5 stars
Reviewed on April 29, 2020 | Verified Review
Timely friendly professional service from arranging appointment, check in, Doctor visit, bloodwork, and follow up. Your Team continues outstanding service. Thank you.
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Patient Review 227
5 out of 5 stars
Reviewed on April 19, 2020 | Verified Review
Professionism
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Patient Review 228
5 out of 5 stars
Reviewed on April 15, 2020 | Verified Review
Visits are on time. Doctors and nurses really care.
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Patient Review 229
5 out of 5 stars
Reviewed on April 08, 2020 | Verified Review
Friendly staff and expedited visit to see the doctor especially in todays health pandemic of COVID-19 i had a ear problem my visit was speedy Dr.Hayes called in my prescription to Publix, Nurse is always cheerful and helpful
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Patient Review 230
5 out of 5 stars
Reviewed on March 28, 2020 | Verified Review
Great Dr and nurses. Quick responce to my calls.
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Patient Review 231
4 out of 5 stars
Reviewed on March 18, 2020 | Verified Review
There probably isn't much of anything that could be improved beyond not running behind schedule (which usually happens) and improving the ambiance if the facility somewhat. Overall, your doing very well, and my score of 8 reflects that.
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Patient Review 232
5 out of 5 stars
Reviewed on March 18, 2020 | Verified Review
I’ve been going there for 30 years. Nora and Dr. Hayes are the best.
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Patient Review 233
5 out of 5 stars
Reviewed on March 16, 2020 | Verified Review
The visit was very good, I was disappointed however to see that no one at the sign in desk tried to help a woman in a wheelchair once she told them that she had peed herself. The place can be updated to look more modern, it looked like it was 1992 again. Everything else was great though, I saw Dr. Hayes and he was kind and took the time to listen to me. I also found his approach to be thorough as he asked many questions before making his recommendations. The nursing staff was also great! I would recommend Dr. Hayes to my friends and family. Thank you.
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Patient Review 234
4.5 out of 5 stars
Reviewed on March 14, 2020 | Verified Review
The staff is always cordial and friendly. Services are mostly provided near the time of the appointment.
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Patient Review 235
4.5 out of 5 stars
Reviewed on March 13, 2020 | Verified Review
My husband and I like Dr. Hayes. Rarely wait long. Like the convenient in-house blood lab, x-rays and bone density scan.
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Patient Review 236
5 out of 5 stars
Reviewed on March 12, 2020 | Verified Review
Staff appears to truly care about patients and treats them with respect.
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Patient Review 237
5 out of 5 stars
Reviewed on March 10, 2020 | Verified Review
Friendly personnel, on time appointments, same day blood work up.
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Patient Review 238
5 out of 5 stars
Reviewed on March 09, 2020 | Verified Review
The office staff are the best!!! Dr. Hayes really takes the time to listen and I trust him for all my health care needs!
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Patient Review 239
5 out of 5 stars
Reviewed on March 02, 2020 | Verified Review
Great staff and a great doctor (Hayes)
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Patient Review 240
5 out of 5 stars
Reviewed on February 28, 2020 | Verified Review
Efficient, relatively easy to get appointment. Attentive
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Patient Review 241
5 out of 5 stars
Reviewed on February 28, 2020 | Verified Review
Staff is very friendly and nice!!! They are very aware of germs!
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Patient Review 242
0 out of 5 stars
Reviewed on February 27, 2020 | Verified Review
Not good bedside manner from everyone from front office staff to doctor, when you are not feeling well... come on.... have a heart
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Patient Review 243
5 out of 5 stars
Reviewed on February 27, 2020 | Verified Review
Dr Hayes is an amazing Dr and your staff are exemplary they are skilled knowledgeable efficient organized caring I could go on but I think I made my point they make up the best Drs offices in jax I wish everyone could get the level of care I get at Baptist primary care Thank you for your care.
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Patient Review 244
5 out of 5 stars
Reviewed on February 24, 2020 | Verified Review
Well lit, clean, and ample seating. Very friendly check in staff.
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Patient Review 245
5 out of 5 stars
Reviewed on February 23, 2020 | Verified Review
I have been a patient of Dr. Hayes since 1996. Everyone in the office is friendly and most have been there since I became a patient. Dr. Hartley and Dr. France were my children's pediatricians since their birth and now are seen in the adult side. We are very happy with Baptist South.
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Patient Review 246
4 out of 5 stars
Reviewed on February 20, 2020 | Verified Review
It’s simply my personal preference to go to Dr.’s offices that are smaller with less people crowded in...in a city the size of Jacksonville, that seems impossible...The staff at Mandarin South are efficient and friendly, so that helps.
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Patient Review 247
5 out of 5 stars
Reviewed on February 18, 2020 | Verified Review
friendly, fast professional services
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Patient Review 248
5 out of 5 stars
Reviewed on February 18, 2020 | Verified Review
It’s both friendly and efficient.
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Patient Review 249
5 out of 5 stars
Reviewed on February 16, 2020 | Verified Review
The efficiency of how it is ran
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Patient Review 250
5 out of 5 stars
Reviewed on February 13, 2020 | Verified Review
I have been a patient of BPC since the late 1980's. I like Dr. Hayes, his nurses, and the support staff. The BPC associates are friendly and treat me well.
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Patient Review 251
3.5 out of 5 stars
Reviewed on February 13, 2020 | Verified Review
The receptionists were not friendly on this day. Another patient was signing in at one station and I walked up and began signing in at the other nurses station to the right. The nurse said no, I need this patient to sign in here and left me just standing there. I walked over to the other desk and the receptionist just looked at me. I signed in and she told me that she would take me "over there" I looked at her and I said where? "there" and she pointed literally 1 foot to my right and then asked me my name. I laughed and read my name off of the sheet that I just signed in from 1 foot away. Why didn't she greet me and take the clipboard with my name on it? I was felt like I was being punked and this was a joke. Not a good way to receive a patient.
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Patient Review 252
5 out of 5 stars
Reviewed on February 10, 2020 | Verified Review
Staff
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Patient Review 253
5 out of 5 stars
Reviewed on February 08, 2020 | Verified Review
well run
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Patient Review 254
5 out of 5 stars
Reviewed on February 07, 2020 | Verified Review
They were efficient and on time
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Patient Review 255
5 out of 5 stars
Reviewed on January 30, 2020 | Verified Review
Office is clean, staff is friendly. I've been a patient for many years.
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Patient Review 256
5 out of 5 stars
Reviewed on January 29, 2020 | Verified Review
Excellent service and excellent care.
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Patient Review 257
4.5 out of 5 stars
Reviewed on January 26, 2020 | Verified Review
Like my Dr. ... I also appreciate their willingness to fit me in when there's a problem.
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Patient Review 258
5 out of 5 stars
Reviewed on January 24, 2020 | Verified Review
Everyone is very friendly. Appointments are on time. Dr Hayes is the best doctor in Jax. He has helped me through many a health issue over the years. And Cindy is awesome.
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Patient Review 259
5 out of 5 stars
Reviewed on January 24, 2020 | Verified Review
Prompt service. Show concern for patients. Well informed doctors and nurses.
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Patient Review 260
5 out of 5 stars
Reviewed on January 22, 2020 | Verified Review
Friendly very competent staff
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Patient Review 261
5 out of 5 stars
Reviewed on January 22, 2020 | Verified Review
People are friendly and professional.
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Patient Review 262
5 out of 5 stars
Reviewed on January 22, 2020 | Verified Review
The staff. Dr Hayes. Location of the office. Ease of getting an appointment
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Patient Review 263
5 out of 5 stars
Reviewed on January 21, 2020 | Verified Review
Pleasant, helpful staff. Nice environment. Excellent physicians
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Patient Review 264
5 out of 5 stars
Reviewed on January 17, 2020 | Verified Review
My appointments are on time, the doctors nurse is very friendly, remembers my name, performs her functions professionally, and the doctor is very thorough and is genuinely concerned for my well being.
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Patient Review 265
5 out of 5 stars
Reviewed on January 15, 2020 | Verified Review
Quick and reliable service
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Patient Review 266
5 out of 5 stars
Reviewed on January 10, 2020 | Verified Review
Friendly, helpful staff, long-term relationship with primary care physician.
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Patient Review 267
5 out of 5 stars
Reviewed on January 01, 2020 | Verified Review
Usually pretty fast and nice staff.