Admitting Services Manager, Patient Access Services Call Center, Southbank Plaza

Job Summary

Baptist Health is looking to add a Admitting Services Manager to our Southbank Plaza Call Center Department. This is a Full-Time, Days opportunity.

As an Admitting Services Manager, you will be responisble for a team of approximately 30 team members to provide support in meetings with multiple different specialty departments (such as Imaging), working on process improvement efficiencies, providing coaching and feedback as well as research, and review patient feedback. This manager is required to receive EPIC training.

This team will field incoming calls from patients looking to schedule appointments for various teams within our Imaging Department.

Shift Information:Monday through Friday7:30 AM to 6:00 PM.

As a Admitting Services Manager, you will be responsible for:

• Managing day-to-day operations of Patient Access Services, specifically the Call Center for scheduling, pre-registration, and the insurance verification area.
• Ensuring quality of calls through Service Level Metrics.
• Assisting team memebers on escalated patient interactions.
• Receiving feedback from Imaging team and dispersing it to the team.
• Process creation and improvement.
• Interacting with 3rd party vendors to implement Baptist policie as neceessary.
• Trsining new team members or current team mebers on new policies to a degree.

This Admitting Services Manager will be located at Southbank Plaza. If you are interested in this Full-Time, Days opprtunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• Over 5 years Management Experience preferred
• Call Center Experience strongly preferred

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.