Call Center Office Specialist, Cardiology, Cardiac Access Center
Date Posted: Feb 19, 2026
Status: Full-Time
Shift Details: Days
Job Summary
*Eligible for up to a $1,000 Sign-On-Bonus if hired*
Baptist Health is looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM, Monday through Friday. Depending on the needs of the office, hours may vary on occasion.
It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. You will be responsible for patient registration, scanning documents, and posting charges and payments.
Additional responsibilities for the Office Specialist may include:
- Telephone protocols
- Serve as a liaison between our customers and our practice
- Manage a large amount of inbound and outbound calls in a timely manner
- Schedule appointments as needed
- Prepare patient charts prior to appointments
- Submit and obtain external medical records
- Coordinate with third party vendors to complete medical record requests
- Follow call scripts for handling different scenarios
- Identify customer needs and provide solutions
- Data entry tasks
- Provide excellent customer service
- Manage Medical Records onboase queue and index documents in EPIC
- Manage Medical Record Requests onbase queue and send requests to HIM and/or
- Other duties as assigned
This Office Specialist will be located at the Cardiology office at the Cardiac Access Center. If you are interested in this Office Specialist job with an award-winning organization, please apply now!
Education Required
High School Diploma/GED
Education Preferred
Associate's Degree
Experience
- One-Two Years Front Desk Experience Preferred
- Experience Working in a Medical Office Preferred
License and Certification
- None
Location
Baptist Cardiology
Various Locations
Jacksonville, FL,
Location Overview
Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.
Why Baptist Health?
There's no better place to practice your passion than here on Florida's First Coast.
Reputation
Physicians and providers choose Baptist Health because of our outstanding reputation for quality, safety, and excellence in patient care. Our modern facilities and offices provide a supportive and advanced environment where you can succeed in delivering top-notch care to our patients.
Local Governance
Baptist Health stands out from the rest in Northeast Florida as the only locally governed, faith-based, not-for-profit health care system. This unique distinction ensures that money stays in the region and is reinvested into our health care services, hospitals, cutting-edge technology, skilled staff and community programs, all with the aim of improving the health and wellness of our community.
Belonging
Baptist Health is committed to fostering belonging and respect, where differences and new ideas make us stronger and all people feel valued. One way we do this is by bringing together those who share common interests or life experiences through 10+ Employee Resource Groups.
More Reasons to Choose Baptist Connect with a Recruiter