Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)
Date Posted: Mar 25, 2026
Status: Full time
Shift Details: N/A
Job Summary
Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)
The Epic Community Connect Customer Success Manager (CSM) will build and sustain strong and collaborative partnerships with current and prospective Community Connect sites by serving as their primary point of contact. The CSM will ensure clear and consistent communication across internal and external stakeholders. This role will be responsible for the full client lifecycle - from discovery, design/build coordination, through implementation and ongoing maintenance. Working closely with internal and external stakeholders, the CSM will coordinate intake, monitor service performance, proactively identify improvement opportunities, and drive timely resolution of issues to maintain high satisfaction, engagement, and long-term success. This role emphasizes proactive planning, high-touch customer service, and strong problem-solving, including regular travel to Community Connect sites to support implementation activities and strengthen relationships.
Epic Community Connect Customer Success Manager Responsibilities:
Responsible for cultivating new community connect business relationship with key Baptist affiliate partners.
They will serve as the liaison for all technology related items and will frequently meet with Affiliate organizations to maintain regular communications and manage escalations.
They will be responsible for demonstrating Epic Community Connect functionality, as well as other health IT application solutions offered by Baptist Health.
Responsible for ensuring overall and on-going satisfaction of the affiliate organization with the community connect program.
Epic Community Connect Customer Success Manager Experience:
Experience with Epic Community Connect highly preferred
Experience with Epic ambulatory and ambulatory workflows and Informatics experience preferred
Experience with providing Epic End user support preferred
Experience with providing ongoing support for all existing clients from and back office
Experience with providing gather business requirements preferred
Project Management experience preferred
Epic Client Dashboard management experince preferred
Epic Go-live support experince preferred
Epic Security Coordinator, & Credential Requirements:
Education/Degree Required:
Bachelors of Science
If you are interested in this Full-TimeEpic Community Connect Customer Success Manager, opportunity, please apply now or contact andrew.foran@bmcjax.com.
Education Required
Education Preferred
BS
Experience
License and Certification
- Driver's License - DMV
Location
Metro Square - 3563
3563 Philips Hwy
Jacksonville, , 32207
Location Overview
Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.