Patient Access Representative II, Emergency Department, Part-Time, Nights, Baptist ED Oakleaf

Job Summary

*Eligible for Up to $1,000 Sign-on Bonus, if hired externally.*

Baptist Health is hiring a Patient Access Representative II to join our Emergency Department team at Baptist ED Oakleaf in Jacksonville, FL. This is a part-time night shift opportunity. Scheduled shift: Saturday-Sunday 6:45pm to 7:15pm.

The Patient Access team plays a critical role in creating a positive patient experience while ensuring accurate registration, regulatory compliance, and efficient access to care. This role is ideal for an experienced patient access professional who is comfortable working across multiple systems, supporting patients and visitors, and maintaining accuracy and compliance in a fast-paced healthcare environment.

Patient Access Representative II Job Responsibilities:

○ Register patients accurately and efficiently○ Utilize multiple systems and interfaces to support patient access functions○ Maintain cross-training to work in multiple patient access areas○ Provide service excellence to patients and visitors through face-to-face and telephonic encounters○ Contribute to Patient Access Services (PAS) goals, including collections, palm scanning, and other departmental initiatives○ Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO○ Maintain professional relationships with clinical and non-clinical team members○ Ensure required patient consent forms and compliance documentation are completed accurately○ Maintain patient privacy and confidentiality in accordance with HIPAA guidelines

Patient Access Representative II Experience:

○ Customer Service Experience (required)○ Healthcare Experience (required)○ 1–2 years Insurance Experience (required)○ Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements:

○ High School Diploma or equivalent (required)

If you are interested in this Patient Access Representative II opportunity at Baptist ED Oakleaf, please apply today!

Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelines

Education Required

High School

Experience

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location