Patient Access Representative III, Baptist Free Standing ED St Johns

Job Summary

Baptist Free Standing ED St Johns is hiring a Patient Access Representative III to join our Patient access team in Saint Augustine, FL.

This is a full-time, night shift opportunity Sunday-Wednesday 445p-315a

Patient Access Representative III, Job Responsibilities:

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience required
• 1-2 years Insurance experience required

Education & Credential Requirements:

• High School Diploma Required

Education Preferred

High School

Experience

• Customer Service Experience
• Insurance Experience
• Healthcare Experience
• Medical Insurance Experience

License and Certification

• Driver's License - DMVDMV

Location