Patient Access Supervisor, Baptist Oakleaf

Job Summary

Baptist North is currently hiring for a Full-Time Patient Access Supervisor to join our team at our Baptist ED Oakleaf location here in the Jacksonville, FL area.

Shift Details: The Supervisor must be willing to participate in rotating weekend on-call schedule and be available to assist during system downtimes.

Certain shifts may vary to accommodate night shift rounding and weekend rounding responsibilities. Additionally, on-call duties will be required from Friday at 5:00 p.m. through Monday at 8:00 a.m. On-call duties will be scheduled on a rotating basis.

Patient Access Representative II, Job Responsibilities:

• Accurately register all patients and update demographic and insurance information for maintenance of accurate information.
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributes to PAS Goals as defined annually
• Possesses a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
• Able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.
• Assists in the On-Call rotation for the assigned area including staffing as needed.
• Provides daily leadership to the assigned department in coordination with the PAS Manager.

Experience Requirements:

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience required
• 1-2 years Insurance experience required

Education & Credential Requirements:

• High School Diploma Required
• CRCS and/or CHAA at least 1 within 90 days of hire.

Education Required

Education Preferred

High School

Experience

• Patient Access Services Experience
• Leadership Experience
• Insurance Experience
• Healthcare Experience
• Customer Service Experience
• Scheduling Experience
• Patient Financial Services Experience

License and Certification

• Driver's License - DMVDMV
• Certified Revenue Cycle Specialist (CRCS) - AAHAMAAHAM
• Certified Healthcare Access Associate (CHAA) - NAHAMNAHAM

Location

Location Overview