Patient Access Supervisor, Call Center, Southbank Plaza
Date Posted: Mar 31, 2026
Status: Full time
Shift Details: Day (United States of America)
Job Summary
*Up to $1,000 Sign On Bonus**
Baptist Medical Center is currently hiring for a Full-Time Days Patient Access Supervisor to join our PAS Call Center Department at our Southbank Plaza location here in Jacksonville, FL area.
Shift Details: Monday through Friday 8:30 AM to 5:00 PM
As a Patient Access Supervisor, you will be responsible for:
- Registering patients accurately and efficiently.
- Utilizating multiple systems and interfaces.
- Cross-Training in order to work in multiple patient access areas.
- Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
- Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
- Possessing a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
- Maintaining a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
- Articulating compliance documentation and ensure completion of required patient consent forms.
- Maintaining patient privacy in accordance with HIPAA guidelines.
- Assisting in the On-Call rotation for the assigned area including staffing as needed.
- Providing daily leadership to the assigned department in coordination with the PAS Manager.
- *CRCS and/or CHAA at least 1 within 90 days of hire.
This Patient Access Supervisor will be located at Baptist Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!
Education Required
Education Preferred
High School
Experience
License and Certification
- Driver's License - DMV
- Certified Revenue Cycle Specialist (CRCS) - AAHAM
- Certified Healthcare Access Associate (CHAA) - NAHAM
Location
Downtown - Southbank Building 1
1650 Prudential Dr
Jacksonville, , 32207
Location Overview
Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.