Sr. Epic Hospital Billing & Professional Billing Application Analyst, Revenue Cycle Clinical Applications, On-site Hybrid, Baptist Medical IT Data Center

Job Summary

Sr. Epic Hospital Billing & Professional Billing Application Analyst, On-site Hybrid, Jacksonville, Baptist Medical Center.

Sr. Epic Hospital Billing & Professional Billing Application Analyst acts as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems specific to the support of compliant billing, as analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst’s day is devoted to resolving break-fix issues and performing routine maintenance tasks. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions in billing or follow-up, which also includes support of workflow complementary to the billing process. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic billing application analysts also spend time collaborating with cross-functional teams. Their day typically begins with a team huddle—either a weekly group meeting or a smaller session focused on hospital or professional billing with their team lead. Throughout the day, they attend various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective.

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

Sr. Epic Hospital Billing & Professional Billing Application Analyst, you will be responsible for:

• The role leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices.
• Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects.
• Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders.
• Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability.
• Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.
• Provide 24/7 support for applications within accountability.
• If supporting an Epic application, appropriate EPIC Certification is required within 6 months
• Strong understanding of Hospital Billing (HB) and Professional Billing (PB) workflows within the Epic environment
• Proficiency in Microsoft 365, with high comfort using Teams and Excel
• Ability to map and document workflows using Visio
• Background in billing, financial processes, and revenue cycle operations

If you are interested in this Full-Time Sr. Epic Hospital Billing & Professional Billing Application Analyst opportunity, please apply now

Education Required

Bachelor's Degree or Equivalent Experience

Education Preferred

Master's Degree

Experience

• 1-2 years Project Management Experience Required
• Knowledge of clinical system applications preferred
• Minimum 2 years of related experience required
• Epic Certifications in Epic Hospital Billing, Charge Router, HB Claims preferred
• Epic optimization preferred
• Experience with Epic workflow design sessions, documents operational and system requirements preferred

License and Certification

• Certified - EPIC Required
• Academy of Health Information Professionals (AHIP) Preferred Or

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.