BPE Education Manager, Patient Access Center, Southbank Plaza

Job Summary

Baptist Medical Center is hiring for a Clinical Education Manager to join our Patient Access Center team at Baptist Jacksonville located at Southbank Plaza.

We are seeking a dynamic and experienced Clinical Education Manager to join our Patient Access Center team at Baptist Jacksonville. In this role, you will oversee the development, enhancement, and execution of Baptist Physician Enterprise's (BPE) training programs, ensuring alignment with organizational objectives and regulatory requirements. As a key member of our team, you will play a crucial role in driving process improvement initiatives, enhancing the patient experience, and promoting a culture of excellence across the organization.

Key Responsibilities:

• Lead Baptist Physician Enterprise’s (BPE) training programs, including curriculum design, delivery, and evaluation.

• Develop and implement new training modules and workflows utilizing EPIC Cadence.

• Analyze system error reports to identify and address gaps.

• Promote collaboration with BPE leaders and support strategic initiatives and process improvements.

• Lead and guide a 5-Member front-end education team.

• Conduct quality reviews of BPE team members’ educational needs and ensure compliance with regulations and policies.

• Provide expertise in the use of EPIC Cadence; EPIC Credentialed Trainer preferred.

• Oversees all aspects of Baptist Physician Enterprise's (BPE) training program's development, enhancement, and execution.
• Represents the department, training program, and overarching impact of the BPE to other BPE Leaders.
• Fully engaged in providing Quality, Exceptional Patient Experience, and Stewardship by aligning performance measures with organizational mission and objectives.
• Supports the execution of strategic initiatives, process redesign, root cause analysis, metric/report development and special projects as it relates to denial prevention management and BPE process improvement.
• Requires knowledge of State and Federal compliance and regulations, including medical necessity and managed care requirements, as well as policies and procedures related to BPE and Baptist Health.
• This position is responsible for conducting a quality review of the BPE team member's educational needs, reporting retention with education program, and identifies trends as required to support audit exceptions and resolves issues.
• The manager is expected to be highly detail oriented, flexible, and self-motivated.
• Must demonstrate the ability to work independently or as a team for coaching.

If you are interested in this full-time opportunity, please apply today!

Education Required

Bachelor's Degree

Education Preferred

Master's Degree

Experience

• 3-5 Years Healthcare Experience Required
• 3-5 Years Customer Service Experience Required
• 3-5 Years Leadership Experience Required
• 3-5 Years Insurance Experience Required
• 1-2 years Coaching Experience Required

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.