Clinical Informatics Support Analyst, Hybrid, Baptist Primary Care

Job Summary

Baptist Health is hiring a Clinical Informatics Support Analyst to join our Clinical Informatics team, this analyst will support the Baptist Primary Care Offices.

The Clinical Informatics Support Analyst provides technical and user support for clinical information systems to ensure optimal performance and user satisfaction. Responsibilities include troubleshooting system issues, training healthcare staff, and collaborating with IT teams to implement updates and enhancements. The ideal candidate combines healthcare knowledge with IT expertise to bridge the gap between clinical needs and technological solutions. Strong communication skills, problem-solving abilities, and familiarity with electronic health records (EHR) systems are essential for success in this role

As an Clinical Informatics Support Analyst, you will be responsible for:

• Responsible for supporting end users of all levels across Baptist Health including ambulatory practices, hospitals, free-standing emergency rooms as well as our key affiliate partners.
• They will be responsible for ensuring that end-users have high levels of system proficiency, and understanding of system workflow that will ensure the proper, effective, safe, and efficient use of clinical information systems and equipment.
• They will be responsible for providing training, education, and support which fosters best practice process standardization with the ambulatory/hospital providers and staff.
• The team continuously monitors EHR adoption to track performance related to patient safety, regulatory, and financial goals.
• Onsite and remote user assistance with system navigation, troubleshooting of clinical application software, issue escalation, and just-in-time training needs.
• On Call Requirements to multiple ambulatory clinics (including Nocatee, Saint Augustine, and Southside areas)

• Provide technical and functional support for clinical information systems, ensuring minimal disruption to end-users.

• Educate healthcare staff on system functionalities, promoting efficient use of clinical tools and workflows.

• Monitor and maintain the accuracy and consistency of clinical data within information systems.

• Collaborate with clinical teams to identify opportunities to improve workflows and align systems with user needs.

• Act as a liaison between clinical teams and IT, escalating and resolving system-related issues promptly.

• Participate in testing, implementation, and evaluation of software updates and new clinical applications

The Clinical Informatics Support Analyst opportunity will be located at the Baptist Jacksonville Downtown. If you are interested in this Full-Time opportunity please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 3-5 Years Healthcare Experience Required
• 1-2 years EPIC Experience Required

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.