Office Specialist I, Behavioral Health

Job Summary

*Eligible for Up to $1,000 Sign-On Bonus*

Baptist Medical Center is looking to hire an Office Specialist for our Southbank campus. This is a Full Time Day shift opportunity working Monday - Friday.

Job Summary:

Provides business services for patients and the healthcare system. Duties include patient registration, processes mail daily, posting charges and payments, telephone protocols and assisting patients as needed.

Join Our Team as an Office Specialist I

Are you friendly, organized, and ready to help patients and families have the best experience at our office? We’re looking for an Office Specialist I who enjoys working with people, solving problems, and keeping things running smoothly.

In this role, you will work with patients, doctors, nurses, and teammates to help with appointments, payments, medical records, and more. You’ll also have the exciting chance to become a certified TMS Healthcare Technician — with training provided!

As an Office Specialist, you will be responsible for:

• Greet patients and visitors in a friendly and polite way. Answer phones, make reminder calls, and help patients with questions.
• Be willing to learn new tasks, understand HMO/PPO insurance rules, and assist with billing alerts and insurance updates as needed.
• Schedule patient appointments and help set up special testing for bariatric patients.
• Help with faxing, copying, scanning medical records, ROI’s, and assisting patients with medical record requests.
• Post payments and update patient accounts in the electronic medical record system. Collect ROA’s, co-pays, self-pay payments, and other money at the time of service.
• Get patient records ready for the next day’s clinic visits by verifying patient demographics and insurance information to include billing alerts, updating patient information, and pharmacy details.
• Work with the team on referrals, prior authorizations, and tracking orders to keep the office running smoothly.
• Be dependable, problem solver, communicate well with doctors and coworkers, and complete tasks on time without needing constant supervision
• Learn to use our TMS (Transcranial Magnetic Stimulation) equipment and help patients during treatment (training provided).
• Baptist is an excellent company to work for, has a great reputation for leadership in the healthcare industry, values its employees, and understands the value of teamwork and giving back to the community. Baptist is vested in developing its employees by providing resources, training, and education that fosters personal and professional career growth.

Office Location:

Baptist Behavioral Health, Southbank in located at 1660 Prudential Drive - Suite 410, Jacksonville, FL 32207

If you are interested in this Office Specialist I position at Baptist Southank Plaza, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

• 1-2 years Front Desk Experience
• Experience working in a Medical Office

License and Certification

None

Location

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.