ServiceNow Administrator, IS Service Management, Baptist Medical Center

Job Summary

ServiceNow Administrator, IS Service Management, Baptist Medical Center

A ServiceNow Administrator is responsible for supporting the configuration and maintenance of the Baptist ServiceNow instance, leveraging out-of-the-box functionality to develop workflows that improve and manage processes across the organization. Key responsibilities include day-to-day support and maintenance of all deployed ServiceNow modules, with a particular focus on the build and maintenance of the CMDB. The administrator ensures system performance, data integrity, and compliance with organizational standards while collaborating with IT and business teams to implement process improvements, troubleshoot issues, and deliver reports and dashboards.

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

As the ServiceNow Administrator you will be responsible for:

• Support the configuration and maintenance of the Baptist ServiceNow instance.
• The candidate will leverage out-of-the-box functionality to develop workflows that will help improve and manage processes within the organization.
• Responsibilities include, but are not limited to, day-to-day support and maintenance of all deployed ServiceNow Modules- with a focus on build and maintenance of CMDB.

• Strong knowledge of CMDB build, maintenance, and best practices

• Experience configuring and supporting ITSM modules (Incident, Problem, Change, Request, etc.)

• Familiarity with ServiceNow reporting, dashboards, and performance analytics

• Ability to design and implement workflows using out-of-the-box functionality

• Experience with user and role administration within ServiceNow

• Strong troubleshooting, problem-solving, and analytical skills

• Knowledge of ITIL processes and best practices

• Excellent communication and collaboration skills to work with technical and business teams

The ServiceNow Administrator will be hybrid and located at Baptist Jacksonville. If you are interested in the full-time opportunity, please apply today or andrew.foran@bmcjax.com!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 2 years of Related Experience Required

• Strong knowledge of CMDB build, maintenance, and best practices

• Experience in configuring and supporting ITSM modules (Incident, Problem, Change, Request, etc.)

• Familiarity with ServiceNow reporting, dashboards, and performance analytics

• Ability to design and implement workflows using out-of-the-box functionality

• Experience with user and role administration within ServiceNow

• Strong troubleshooting, problem-solving, and analytical skills

• Knowledge of ITIL processes and best practices

License and Certification

• ServiceNow - Administrator Certification (CSA Preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.