Sr. Epic MyChart/Ambulatory Application Analyst, Hybrid, Jacksonville, Baptist Medical Center

Job Summary

Sr. Epic MyChart/Ambulatory Application Analyst, Hybrid, Jacksonville, Baptist Medical Center

Epic MyChart/Ambulatory Application Analysts act as a vital link between operations and information technology, ensuring that Epic MyChart and Ambulatory applications function seamlessly across the organization. This role requires a strong understanding of ambulatory clinical workflows, patient engagement tools, provider workflows, and technical systems. Analysts translate operational needs into system functionality, helping improve provider efficiency, patient access, communication, and overall user experience.

A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance, monitoring system performance, and troubleshooting application workflows, interfaces, and integrations. These activities include applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting optimization efforts across ambulatory practices and patient-facing technologies. Much of this work is coordinated through email, Teams chat, and scheduled meetings.

Epic MyChart/Ambulatory Application Analysts collaborate closely with Clinical Informatics, ambulatory operations, providers, practice leadership, other Epic application teams, and project managers. They partner with operational leaders and end users to identify workflow improvements, implement enhancements, and support strategic initiatives. The Senior Analyst mentors junior analysts, promotes operational best practices, performs quality assurance and integrated testing, and coordinates projects across applications to ensure reliable, efficient, and patient-centered workflows that align with organizational priorities.

Sr. Epic MyChart/Ambulatory Application Analyst, you will be responsible for:

• The role leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices.
• Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects.
• Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability.
• Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.
• Provide 24/7 support for applications within accountability.

Experience:

• 1-2 years Project Management Experience Required
• Knowledge of clinical system applications Preferred
• Minimum 2 years of related experience Required
• Experience with Epic Ambulatory and MyChart, including build configuration and implementation preferred
• Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred
• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred
• Hybrid background in both clinical and technical domains strongly preferred

Education/Degree Required:

• High School Diploma
• Degree Preferred: Bachelors
• Certifications
• Certified - EPIC Required
• Epic Ambulatory preferred
• MyEpic MyChart preferred
• Academy of Health Information Professionals (AHIP) Preferred

Education Preferred

BS

Experience

• Project Management Experience
• Minimum 2 years of related experience

License and Certification

• Certified - EPIC - EPIC
• Driver's License - DMV

Location