Teleneurology Coordinator

Job Summary

Baptist Health is looking for a Teleneurology Coordinator to join our team at Southbank Plaza. The TeleNeurology Program Coordinator is responsible for managing and coordinating various aspects of the Stroke and TeleStroke Program. Reporting to the Stroke and Telestroke Program Director, the coordinator plays a critical role in ensuring the efficient operation of telehealth services, facilitating external partnerships, and ensuring smooth workflows for both internal and external stakeholders.

As a Teleneurology Coordinator, you will:

• TeleStroke Program Management: Coordinate all aspects of the TeleStroke program, including managing external provider payments and submitting monthly vouchers for provider invoices.

• Reporting & Analytics: Develop and manage volume and quality reports for external partners, alongside internal reports to track performance and program success.

• Schedule Coordination: Maintain and update TeleStroke provider schedules, ensuring seamless coordination between internal teams and external clients.

• External Partner Management: Develop and sustain partnerships with external TeleStroke clients, serving as the primary point of contact for all communications and inquiries.

• Site Visits & Relationship Building: Plan and facilitate external partner site visits and touchpoints to strengthen relationships and drive program success.

• Equipment Maintenance: Oversee the maintenance of TeleStroke provider equipment, such as XPS devices, keyboard cases, and phones, to ensure reliable and efficient service.

• Meeting Facilitation: Organize and facilitate Stroke/TeleStroke program meetings, ensuring effective communication across all involved teams.

• Subject Matter Expert: Serve as the subject matter expert on TeleStroke software and hardware, developing workflows to optimize provider, team member, and patient experiences.

• Training & Education: Provide ongoing education to providers, team members, and hospital staff on TeleStroke hardware, software devices, and any workflow changes.

• Stakeholder Communication: Collaborate closely with Medical Directors, Program Coordinators, and clients to enhance communication and drive continuous process improvements.

• Event Coordination: Assist in organizing TeleStroke-related educational and fundraising events to raise awareness and support the program.

• Materials Creation: Create PowerPoints, educational materials, and hot sheets for TeleStroke program communication and internal training.

• Interdepartmental Liaison: Act as a liaison between various departments within the health system to improve communication and process alignment.

• Downtime Communication: Manage all downtime communication related to various workflows, including ACC, Teladoc, and PerfectServe, ensuring minimal disruption to services.

If you are interested in this full-time days position, apply now!

Education Required

Bachelor's Degree

Education Preferred

Bachelor's Degree

Experience

• 3-5 Years Healthcare Experience Required
• Neuroscience Experience

License and Certification

None

Location

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.