Baptist Health, Cigna Healthcare Sign Multi-Year Agreement to Restore In-Network Access for Patients

New agreement supports access to quality, affordable care across Northeast Florida

Jacksonville, FL.

Baptist Health, including Wolfson Children’s Hospital, and Cigna Healthcare today announced a new multi-year agreement restoring Baptist Health providers, clinics, and hospitals to Cigna Healthcare’s network, effective immediately. The new agreement follows extensive negotiations between the organizations and reflects a shared commitment to supporting access to care while helping employers and families manage health care costs.

"Patients, families and communities who count on Baptist Health for care are always at the heart of what we do,” said Matthew A. Zuino, MSIS, FACHE, president and CEO of Baptist Health. “Health care is deeply personal and access to trusted caregivers and strong local health care resources matters every day. Throughout these discussions, both Baptist Health and Cigna Healthcare remained committed to finding a path forward because the patients we serve deserved one. This agreement reflects that shared commitment and allows us to move forward together to strengthen health and improve lives across the communities we serve.”

Baptist Health and Cigna Healthcare teams are working together to support patients and customers during the transition back to in-network care and can provide information about what the new agreement means for their care and coverage.

“Our priority throughout these discussions has been helping customers and their families maintain access to the care they need,” said a spokesperson for Cigna Healthcare. “This agreement restores in-network access to Baptist Health while supporting affordable and sustainable health care costs for Northeast Florida employers and families."

Patients should contact their provider with questions about care or scheduling. Cigna Healthcare customers should call the customer service number on their ID card for information about their coverage.