Baptist Health and Cigna Negotiations
Baptist Health and Cigna Negotiations Main Content
We are disappointed to share that most Baptist Health and Wolfson Children’s Hospital services are now out-of-network with Cigna. We made every effort to reach a fair agreement and repeatedly asked Cigna to reconsider its termination. This wasn’t the outcome we wanted. We understand how important it is for our patients to have access to trusted, local care at Baptist Health.
As always, we’re focused on our patients. We encourage you to stay on top of your health care and take action to get the care you need.
Understand services that are NOT impacted
Baptist Health and Wolfson Children’s Emergency Centers are available 24/7. Insurance companies are required to cover emergency services at an in-network rate.
- CareSpot Urgent Care Centers, adult and pediatric behavioral health services (outpatient virtual visits, hospital visits and ER care), and independent physician practices (OBGYN groups, Nemours Children’s Health, etc.) are not impacted.
Find an in-network provider
- Call Cigna at the number on the back of your insurance card or visit Cigna’s online provider directory to find a new in-network provider. You can search doctor by type, name or facility.
- Learn how to securely access, request or share health information with a new provider on our Medical Records web page.
Explore new coverage options
During Open Enrollment, you may be able to choose a different health plan that includes Baptist Health as an in-network provider. Contact your employer’s Human Resources or Benefits team to understand your options and timing.
Another option is to enroll in a spouse or partner’s plan during Open Enrollment if Baptist Health is in-network with their plan.
Visit our Insurance Plans Accepted web page to learn more.
Apply for Continuity of Care
(see section below)
Frequently Asked Questions
Baptist Health and Cigna Negotiations Additional Content Section 1
Continuity of Care
Continuity of Care, sometimes called “Transition of Care,” is a federal and state protection that may allow you to keep seeing your current doctor or receiving ongoing treatment at in-network rates for a temporary period, even if Baptist Health becomes out-of-network.
Eligibility, timelines and required documentation are defined by your health plan, so we recommend you start the process as soon as possible by contacting Cigna and your employer benefits department.
You or your dependent child may be eligible if you or your dependent child are currently receiving care for:
- An ongoing or serious medical condition
- A scheduled surgery or recent procedure
- Pregnancy (often through delivery and postpartum care) Please pre-register for delivery by visiting Pregnancy & Childbirth at Baptist Health.
- A chronic condition requiring active treatment
- A terminal illness
Continuity of Care Resources:
Baptist Health Continuity of Care Patient Resource Guide
Cigna’s Continuity of Care Form
Once a patient receives Continuity of Care approval from Cigna, the documentation should be emailed to HIMUnitRecord@bmcjax.com.