Customer Service Self Pay Specialist I, Single Billing Office, Baptist Metro Square
Date Posted: Apr 13, 2026
Status: Full time
Shift Details: Day (United States of America)
Job Summary
Baptist Metro Square is hiring a Customer Service Self Pay Specialist I to join our team in Jacksonville, Fl. This is a full-time opportunity.
Customer Service Self Pay Specialist Job Responsibilities:
Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.
Experience Requirements:
1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
1-2 years Call Center Experience Preferred
Education & Credential Requirements:
High School Diploma Required
Education Required
Education Preferred
High School
Experience
License and Certification
- Driver's License - DMV
Location
Metro Square
3563 Philips Hwy
Jacksonville, , 32207
Location Overview
Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.