Business Operations Manager, Hospital at Home, Baptist Downtown

Job Summary

Baptist is looking to add a Hospital at Home (HaH) Business Operations ManagerBaptist Health team! to join our

The Hospital at Home Business Operations Manager oversees the non-clinical functions of the Baptist Hospital at Home Command Center. This role is responsible for managing 10+ third-party contracts, including vendor relationships, credentialing, billing, logistics, and forecasting, while also supporting program expansion and resource planning. The manager ensures the command center operates effectively, partners with in-home service providers to confirm services are delivered accurately, and monitors workflows for efficiency. In addition, the manager works closely with leadership, quality teams, and data specialists to track program metrics and outcomes. A key responsibility is maintaining compliance, stewarding resources responsibly, and fostering strong relationships with both internal stakeholders and external partners. Shift Details:Location: Full-Time, Day Shift, Monday–Friday. Baptist Downtown

Health at Home Contact Center Business Operations Manager - General Responsibilities:

• Manages daily operations of the Hospital at Home Command Center, including staffing, scheduling, and human resource management of assigned team members (HUC, logistics coordinators, quality specialists).
• Collaborates with in-home service providers to ensure services are delivered with quality and accuracy.
• Oversee vendor relationships and third-party contracts, ensuring compliance with credentialing, patient privacy, and organizational standards.
• Monitors and ensures invoicing aligns with services ordered.
• Reviews and optimizes workflows for operational efficiency.
• Collaborate with leadership, quality teams, and data specialists to review outcomes and track program metrics.
• Support forecasting, budgeting, and program growth planning to align with organizational needs.
• Act as liaison for internal stakeholders and external contractors, maintaining accountability to service-level expectations.

• Performs all other duties as assigned.

Baptist Health is opening an innovative Hospital at Home program that allows patients to complete their hospital stay at home. Patients that will be part of this program are provided with remote patient monitoring (RPM), technology kits, and communication devices. A 24-hour command center staffed by nurses monitors patients virtually, and contracted personnel provide in-home care when required. This program represents a transformational initiative in healthcare delivery—and we’re looking for a Business Operations Manager to help lead it.

If you are interested in this opportunity, please apply TODAY!

Education Required

Bachelor's Degree

Education Preferred

Bachelor's Degree

Experience

• 1-2 years Project Management / Operations Management Experience Required
• 1-2 years Healthcare Experience Required
• 1-2 years Supervisory Experience Required
• Experience managing multiple vendor contracts and budgets Preferred
• Experience utilizing data to make operational decisions and evaluate KPIs Preferred
• Experience managing vendor relationships and third-party service contracts and delivery Preferred
• Experience with credentialing processes and compliance related to patient privacy and regulatory standards Preferred

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.