Oncology New Patient Access Team Lead, Baptist MD Anderson

Job Summary

Up to $1,000 Sign-On Bonus

Baptist Medical Center MD Anderson is currently hiring for a Full-Time Days Oncology New Patient Access Team Lead to join our BMDA Patient Access Services department at our Baptist MD Anderson location in Jacksonville, FL.

Shift Details: Monday through Friday | 8:30 AM –5:00 PM

The New Patient Access Team Leadplays a vital role in the coordination of new patient access at Baptist MD Anderson. This role supports front-line staff and ensures smooth, timely scheduling and registration processes to enhance the patient experience and operational efficiency.

Responsibilities:

• Monitor the Oncology New Patient Access (ONPAC) Smartsheet workflow and message pools across all disease-specific pods.

• Ensure that all scheduled appointments have completed encounters.

• Oversee completion of message pools and order facilitator tasks by end of day and report daily to Supervisor.

• Meet with team members to review unresolved or incorrect accounts.

• Conduct analytics and compare reports to identify delays in onboarding new patients.

• Provide support to any disease pod scheduling team as needed.

• Answer triage phone calls as directed.

• Assist fellow team members with questions and problem-solving on a day-to-day basis.

• Interact professionally with patients, internal departments, physician practices, and insurance companies to optimize reimbursement through established collection procedures.

• Receive and disseminate clinical information as needed.

This Patient Access Rep Lead position will be located at Baptist MD Anderson. If you are interested in this Full-Time Days opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

• 1-2 years Related Experience Required

License and Certification

• Certified Healthcare Access Associate (CHAA) Preferred

Location

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.