Patient Access Representative II, Baptist Town Center
Date Posted: Sep 17, 2025
Status: Full-Time
Shift Details: Days
Job Summary
*Up to $1,000 Sign-On Bonus
Baptist Town Center is currently hiring for a Full-Time Patient Access Rep II to join our Registration Department at our Baptist Town Center location here in the Jacksonville, FL area.
Shift Details: Monday - Friday 8:30am - 5pm
As a Patient Access Rep II, you will be responsible for:
- Registering patients accurately and efficiently
- Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
- Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
- Contributing to PAS Goals as defined annually
- Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintaining a professional relationship with all clinical and non-clinical team members
- Articulating compliance documentation and ensure completion of required patient consent forms
- Maintaining patient privacy in accordance with HIPAA guidelines
This Patient Access Rep II will be located at Baptist Town Center. If you are interested in this Full Time opportunity, please apply now!
Education Required
High School Diploma/GED
Education Preferred
Bachelor's Degree
Experience
- 1-2 years Customer Service Experience Required
- 1-2 years Insurance Experience Required
- 1-2 years Healthcare Experience Required
License and Certification
- Certified Healthcare Access Associate (CHAA) Preferred
Location
Baptist ED Town Center
4085 Town Center Parkway
Jacksonville, FL, 32246
Location Overview
Baptist Emergency at Town Center
The new 16-bed emergency center at the St. Johns Town Center houses two emergency centers under one roof - one for adults and one for children. Conveniently located near the intersection of Interstate 295 and Town Center Parkway, the Baptist/Wolfson Children's emergency center is a true hospital ER, staffed 24/7 by board-certified emergency medicine physicians. On-site technology includes ultrasound, CT scanner, X-ray, a full service laboratory and telemedicine consultation services.
About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.